Financial Support Specialist
ING
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lodgement of hardship notices and hardship application forms into the relevant systems.
- Conduct pre-decline reviews to ensure only eligible accounts are declined.
- Action the daily exception reports and remediate accounts flagged with data or process anomalies.
- Management (indexing and responses) of the financial support inbox.
- Positively and proactively participate in all change management activities/functions.
- Identify and raise to management any risk events or issues that may impact the customer or ING.
Requirements
- Previous experience in financial hardship
- A solid understanding of banking regulatory requirements, such as the Privacy Act, Banking Code of Practice, and NCC is highly regarded.
- Strong attention to detail with a focus on accuracy and quality.
- The ability to identify problems, think critically, and adapt to changing priorities in a fast-paced environment.
- Self-motivated and able to work independently while contributing effectively to a team.
- Clear and confident written and verbal communication skills to engage with customers and stakeholders.
- Comfortable working across multiple systems and processes with the ability to learn new tools quickly.
Benefits
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial hardshipbanking regulatory requirementsdata analysisprocess remediationexception reportingchange managementproblem identificationcritical thinkingaccuracyquality assurance
Soft skills
attention to detailadaptabilityself-motivationteam collaborationwritten communicationverbal communicationstakeholder engagementindependenceproactivitycustomer service