Account Manager – Northeast, Mid-Atlantic

InfuSystem

. Serve as an initial point of contact for customers and escalate clinical issues through internal processes as needed .

Posted 4/21/2026full-timeRemote • District of Columbia, Maryland, New Jersey, New York, Pennsylvania, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as an initial point of contact for customers and escalate clinical issues through internal processes as needed
Build and maintain trusting, collaborative relationships with customer stakeholders to support long‑term partnerships, workflow adoption, and consistent execution
Establish credibility within assigned accounts through consistent presence, reliable execution, and proactive communication
Troubleshoot facility workflow issues related to ambulatory infusion pumps, supplies, and new products within the assigned geography and across the territory
Proactively identify customer accounts that would benefit from workflow improvements, initiate consultative discussions with account stakeholders, and partner with the Territory Manager to drive adoption and execution of agreed‑upon solutions
Lead Express (paperwork) and clinical in‑services for new and existing accounts recruited by the Territory Manager within the assigned geography, either in person or remotely
Promote new product initiatives within assigned active accounts
Provide top‑tier customer service by managing the deployed pump fleet at each facility
Demonstrate consistent follow‑through on customer requests, issues, and action items to ensure timely resolution and sustained customer satisfaction
Handle customer complaints professionally and drive resolution
Research and respond to customer inquiries regarding InfuSystem products and services
Identify, track, and resolve outstanding or pending customer paperwork issues
Monitor usage of pumps & supplies at designated accounts
Communicate with team members daily and share weekly schedules with Territory Managers
Produce and submit reports as requested by InfuSystem management
Collaborate with cross‑functional team members daily to achieve shared monthly sales and process goals
Reside within the assigned territory
Support approximately 200 cancer centers across NY, NJ, PA, MD, DC, VA, DE, and WV
Travel regularly within the territory with an average of 20–25 site visits per week, typically across 3–4 route days with 1–2 office days.

Requirements

What you’ll need

Bachelor’s degree from four-year college or university
Medical device, durable medical equipment (DME), or relevant healthcare background preferred.
Proficient knowledge of Microsoft Office products, specifically Excel
CRM experience preferred
Strong telephone and email skills
Professional, organized, detail-oriented
Ability to multi-task
Ability to write routine reports and correspondence
Current valid driver’s license
Dependable automobile and insurance.

Benefits

Comp & perks

Health plan options that include an employer contribution
Health Savings Account (HSA)
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
Dental and Vision premiums covered by InfuSystem
Life Insurance, STD & LTD
Paid Parental Leave
Adoption and Fertility Assistance
401(k) with a specified Company Match
Employee Stock Purchase Program
Tuition Assistance
Generous Paid Time Off plan
Employee Assistance Program
Competitive Pay
Employee Referral Bonus

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingworkflow improvementscustomer servicereport writingconsultative discussionsclinical in-servicesproduct promotionpump fleet managementusage monitoring

Soft Skills

communicationrelationship buildingprofessionalismorganizationdetail-orientedmulti-taskingfollow-throughproblem-solving

Certifications

Bachelor’s degreevalid driver’s license