Patient Financial Services Specialist
InfuSystem
full-time
Posted on:
Location Type: Hybrid
Location: Rochester Hills • Missouri • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Managing and documenting assigned patient accounts, including outbound collection calls
- Responding to inbound patient inquiries with professionalism and empathy
- Resolving patient disputes related to outstanding balances
- Delivering excellent and considerate communication to patients
- Collaborating effectively with internal departments regarding patient accounts
- Meeting departmental goals and activity metrics
- Processing account adjustments, credits, and refunds in accordance with company policies
- Monitoring and maintaining assigned accounts
- Reviewing financial hardship requests
- Forwarding insurance information to RCM departments for updates
- Handling bankruptcy notifications and records requests
- Providing backup coverage for the reception desk during PTO, breaks, and lunches
- Demonstrating a basic understanding of insurance benefits
- Collecting on outstanding account balances
- Performing other related duties and completing assigned projects
Requirements
- Associate degree (A. A.) or equivalent from two-year college or technical school; or one to four years’ related experience and/or training; or equivalent combination of education and experience.
- Two years prior experience in healthcare customer service and/or collection preferred
- Knowledge of Excel Spreadsheet software and Microsoft Office Word Processing software
- Attention to Detail.
- Clear understanding of Revenue Cycle and how to interpret an Explanation of Benefits, rejections and transactions.
- Experience answering patient questions to explain invoices, statements
Benefits
- Health, Dental, Vision
- Life Insurance, STD & LTD
- 401(k) with a specified Company Match
- Employee Stock Purchase Program
- Tuition Assistance
- Generous Paid Time Off plan
- Paid Parental Leave
- Employee Assistance Program
- Competitive Pay
- Direct Deposit
- Employee Referral Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ExcelMicrosoft OfficeRevenue CycleExplanation of Benefitsaccount adjustmentscollection callsfinancial hardship requestsinsurance information processingbankruptcy notificationspatient account management
Soft skills
professionalismempathycommunicationcollaborationattention to detail
Certifications
Associate degree