Infoxchange

Head of Engineering

Infoxchange

full-time

Posted on:

Location Type: Hybrid

Location: Brisbane • Australia

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Job Level

Lead

Tech Stack

AWS

About the role

  • Hold overall responsibility for successful software delivery, including estimating effort and cost, and ensuring delivery to agreed timelines, quality standards and budget in line with business priorities and product roadmaps.
  • Lead and integrate Development, Engineering and QA teams, including people, processes and tools, to deliver reusable, innovative and effective technology solutions across the Digital Empowerment Suite and broader portfolio.
  • Partner closely with the Head of Product and Product Manager(s) to prioritise work, plan capacity and sequence initiatives in line with organisational goals, product strategy and technology roadmaps.
  • Drive modern engineering and delivery practices (e.g. Agile, CI/CD, automated testing, DevOps) and foster a culture of innovation, experimentation and continuous improvement.
  • Prepare and oversee investment cases for new initiatives and technology enhancements, including effort and cost estimates, and work with the CTO and Product leadership to shape and deliver realistic product and technology roadmaps.
  • Work with internal and external technology leaders to interpret emerging trends and evaluate new technologies, frameworks and methodologies, balancing innovation, operational efficiency, security and sector value.
  • Establish and maintain effective processes across the software development and delivery lifecycle, in collaboration with BA and Product leaders.
  • Provide regular, proactive reporting to the CTO on progress, risks, dependencies and opportunities, and highlight industry or competitive trends impacting delivery.
  • Oversee resourcing for Development, Engineering and QA teams, ensuring capability and capacity meet current and future demands.
  • Partner with the QA Manager to ensure consistent, effective QA practices, tools, testing methodologies and environments across all projects and releases.
  • Act as a key liaison between business, Product and engineering teams to allocate resources for priority work, pre‑sales initiatives and product enhancement opportunities.
  • Oversee project and release management practices, coordinating with PMs and Dev Leads to deliver sprint outcomes and manage major go‑live events with minimal customer disruption.
  • Identify and implement improvements across systems, processes and delivery practices, managing key operational and delivery risks within your remit.

Requirements

  • Demonstrated experience leading software engineering and QA functions to deliver complex, scalable SaaS or web‑based products, ideally in an AWS and DevOps‑oriented environment.
  • A strong track record in modernising legacy systems and architectures and establishing clear, actionable technology roadmaps in partnership with Product leadership.
  • Proven ability to build, coach and retain high‑performing, geographically dispersed and hybrid teams.
  • Practical expertise in contemporary delivery frameworks and practices (Agile, Scrum, Kanban, CI/CD, automated testing) and a product‑oriented approach to development.
  • Experience fostering a culture of innovation, experimentation and quality by design, including learning from failure and embedding continuous improvement.
  • Solid understanding and application of information security, data protection and reliability best practices.
  • Excellent stakeholder management and communication skills, with the ability to influence and align senior leaders, Product and technical teams around priorities and trade‑offs.
  • Passion for the not‑for‑profit and community services sector and alignment with Infoxchange’s vision, mission and values, including belief in technology as a driver of social impact.
Benefits
  • Mission with real impact – Contribute to technology that supports millions of people in need and tens of thousands of services, with a clear vision of technology for social justice.
  • Values-led, inclusive culture – Join a diverse, values-driven organisation where people are encouraged to bring their whole selves to work and feel welcomed, respected and valued.
  • Flexible, hybrid working – Benefit from flexible working arrangements, including a hybrid work model and flexible hours that support work–life balance.
  • Competitive NFP benefits – Access salary packaging and a range of benefits that increase take-home pay and support wellbeing, plus structured development opportunities.
  • Technology and innovation focus – Work with modern cloud and data platforms, help shape the future of digital products for the for-purpose sector, and contribute to thought leadership in technology for social justice.
  • Great Place to Work® - Proudly recognised as a Great Place to Work certified employer and we are also on the Great Place to Work’s Best Workplaces for Women list!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software deliveryAgileCI/CDautomated testingDevOpsSaaSweb-based productstechnology roadmapsinformation securitydata protection
Soft Skills
stakeholder managementcommunicationinfluenceteam buildingcoachinginnovationexperimentationcontinuous improvementleadershipcollaboration