Infoxchange

Head of Product – Digital Empowerment Suite

Infoxchange

full-time

Posted on:

Location Type: Hybrid

Location: Richmond • Australia

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Job Level

Lead

About the role

  • Define and lead the product vision and multi-year strategy for the Digital Empowerment Suite, spanning Client & Case Management, Service Directory and future offers.
  • Own the P&L for the portfolio, including revenue growth, margin, pricing strategy and investment cases for new initiatives.
  • Translate strategy into clear roadmaps and priorities, working with cross-functional teams to deliver high-quality, impactful product releases.
  • Deeply understand customer and sector needs, leveraging data, research and the voice of the customer to inform decisions.
  • Partner with the CTO, Head of CCM Services and other leaders to ensure technology scalability, security, data and privacy robustness, and responsible use of AI.
  • Lead go-to-market planning with marketing and sales, supporting positioning, storytelling and engagement at conferences, webinars and sector events.
  • Represent Infoxchange with key customers, partners and collaborators, acting as a visible champion for digital transformation and social impact in the community services sector.
  • Build a strong, customer-centric product culture across all aspects of the Digital Empowerment Suite.

Requirements

  • Experienced product leader with a track record in B2B SaaS, ideally in case management, CRM or workflow-based products.
  • Comfortable owning P&L and commercial outcomes, while staying deeply connected to customer needs and impact.
  • Skilled at setting vision and strategy, then aligning cross-functional teams to deliver.
  • Confident communicator and influencer, comfortable representing products and organisation externally.
  • Motivated by improving societal outcomes and excited by the chance to use technology to strengthen communities.
Benefits
  • Mission with real impact – Contribute to technology that supports millions of people in need and tens of thousands of services, with a clear vision of technology for social justice.
  • Values-led, inclusive culture – Join a diverse, values-driven organisation where people are encouraged to bring their whole selves to work and feel welcomed, respected and valued.
  • Flexible, hybrid working – Benefit from flexible working arrangements, including a hybrid work model and flexible hours that support work–life balance.
  • Competitive NFP benefits – Access salary packaging and a range of benefits that increase take-home pay and support wellbeing, plus structured development opportunities.
  • Technology and innovation focus – Work with modern cloud and data platforms, help shape the future of digital products for the for-purpose sector, and contribute to thought leadership in technology for social justice.
  • Great Place to Work® - Proudly recognised as a Great Place to Work certified employer and we are also on the Great Place to Work’s Best Workplaces for Women list!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaScase managementCRMworkflow-based productsP&L managementproduct strategydata analysisAIgo-to-market planningproduct culture
Soft Skills
leadershipcommunicationinfluencingcustomer-centricitycollaborationstrategic thinkingvision settingmotivationstorytellingengagement