Infoxchange

Implementation Consultant

Infoxchange

full-time

Posted on:

Location Type: Hybrid

Location: Brisbane • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

Tech Stack

JavaScriptjQuerySQL

About the role

  • Analyse customer requirements using a variety of methods including stakeholder interviews and workshops
  • Respond to sales enquiries and generate proposals
  • Configure Infoxchange's client and case management solutions for customers based on agreed scope
  • Monitor and update task and project management records in Infoxchange business systems
  • Design solutions that satisfy customer needs utilising existing features of the product
  • Provide configuration support, including troubleshooting and resolution of bugs
  • Responsible for all components of small to medium configuration projects, including management of scope, schedule, deliverables, and change
  • Create and maintain internal documentation, user guides and training materials
  • Deliver training sessions to end users
  • Perform data migrations to and from Infoxchange’s client and case management solutions.

Requirements

  • Certificate, Diploma or Bachelor's Degree in Information Technology or similar
  • Experience working in a SaaS environment, including requirements gathering and implementation of the product
  • Excellent written and verbal communications skills, including the ability to deliver internal and external, demonstration, presentations, and workshops
  • Strong business analysis and requirements gathering background, able to interpret the user story and provide fit for purpose solutions
  • Proven customer engagement and business development capability
  • Hands-on experience with programming/query languages such as JavaScript/jQuery, XML, and SQL
  • Strong organisational and personal management skills
  • High attention to detail
  • Knowledge or previous experience working in the not for profit and/or community services sector is highly valued
  • Proven experience undertaking projects working to scope, time, and budget
  • Ability to build and maintain strong relationships with internal and external stakeholders
  • Experience with analysis tasks including writing user stories, functional requirements gathering, and acceptance criteria.
Benefits
  • Salary Packaging
  • Annual Leave Loading
  • Hybrid-working
  • Welcoming office
  • Many more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
JavaScriptjQueryXMLSQLrequirements gatheringdata migrationconfiguration managementbug troubleshootingproject managementsolution design
Soft skills
written communicationverbal communicationbusiness analysiscustomer engagementorganizational skillspersonal managementattention to detailrelationship buildingpresentation skillstraining delivery
Certifications
Certificate in Information TechnologyDiploma in Information TechnologyBachelor's Degree in Information Technology