INFOX Tecnologia da Informação

Business Analyst

• Requirements Gathering: Conduct interviews and workshops with judiciary stakeholders (IT teams, judges, court staff, attorneys, and court registries) to understand processes and capture needs in depth.
• Process Modeling: Map and model processes using BPMN 2.0, identifying bottlenecks, inefficiencies, and automation opportunities with an analytical mindset and a systems-level perspective.
• Documentation: Record functional and non-functional requirements clearly and with an appropriate level of detail, using document analysis, direct observation, and prototyping.
• Technical Specification: Create use cases, user stories, and flow diagrams that are understandable to both the client and the technical team — acting as the bridge between the two.
• Solution Validation: Participate in validating deliverables to ensure adherence to requirements, supporting functional and acceptance testing with the client.
• Communication and Collaboration: Facilitate communication between the client and the technical team, anticipate deviations, and contribute to problem resolution — even in complex environments.
• Monitor solution adoption and propose continuous improvements.

Mid-level Business Analyst

• Requirements Gathering: Conduct interviews and workshops with judicial stakeholders (IT teams, judges, court staff, attorneys, court registries/administrative offices) to understand processes and capture needs in depth.
• Process Modeling: Map and model processes using BPMN 2.0, identifying bottlenecks, inefficiencies and automation opportunities with an analytical mindset and systems view.
• Documentation: Record functional and non-functional requirements clearly and with an appropriate level of detail, using document analysis, direct observation and prototyping.
• Technical Specification: Produce use cases, user stories and flow diagrams that are understandable to both the client and the technical team — you act as a bridge between the two.
• Solution Validation: Participate in validating deliverables to ensure adherence to requirements. Support functional and acceptance testing together with the client.
• Communication and Collaboration: Facilitate communication between the client and the technical team, anticipate deviations and contribute to problem resolution — even in complex environments.
• Monitor the adoption of solutions and propose continuous improvements.

Backend Engineer

• Plan and perform technical analysis for enhancement and bug-fix initiatives;
• Implement code following the development and quality processes and standards defined by the company and its clients;
• Create and maintain the technical documentation required for the operation and maintenance of software;
• Collaborate with the team and the client across the entire software development lifecycle, from conception to value delivery;
• Adhere to the company’s and clients’ integrity and confidentiality policies.

Mid-level Java Developer

• Plan and perform technical analysis for evolution and bug-fix initiatives;
• Write code following the development and quality processes and standards defined by the company and its clients;
• Prepare and maintain the technical documentation required to support software operation;
• Collaborate with the team and the client throughout the entire software development lifecycle, from conception to value activation;
• Comply with the company's and clients' integrity and confidentiality policies.

Support Engineer

• Identify and diagnose incidents and/or clarify questions raised through the established client channels;
• Participate in trainings offered by Infox;
• Create FAQs based on frequently reported user questions or issues arising from product use;
• Reproduce issues and open incident tickets for system failures reported by users during product use;
• Share knowledge through trainings, workshops and Q&A sessions for internal teams and/or clients, via in-person or remote meetings and recordings;
• Identify and report opportunities to improve the support service process;
• Identify and report product improvement opportunities within client environments;
• Support the coordinator in client crisis management, ensuring execution of technical actions;
• Prepare technical reports and documentation related to support activities;
• Participate in meetings with other departments to contribute technical expertise.

Mid-level Business Analyst

Mid-level Business Analyst

Mid-level Java Developer

Mid-level Java Developer

Mid-level Support Analyst