INFOX Tecnologia da Informação

Support Engineer

• Identify and diagnose incidents and/or clarify questions raised through the established client channels;
• Participate in trainings offered by Infox;
• Create FAQs based on frequently reported user questions or issues arising from product use;
• Reproduce issues and open incident tickets for system failures reported by users during product use;
• Share knowledge through trainings, workshops and Q&A sessions for internal teams and/or clients, via in-person or remote meetings and recordings;
• Identify and report opportunities to improve the support service process;
• Identify and report product improvement opportunities within client environments;
• Support the coordinator in client crisis management, ensuring execution of technical actions;
• Prepare technical reports and documentation related to support activities;
• Participate in meetings with other departments to contribute technical expertise.

Mid-level Support Analyst