Customer Success Team Lead
Infotree Global Solutions
full-time
Posted on:
Location Type: Remote
Location: Poland
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Job Level
About the role
- Support and manage customer success and support operations
- Coordinate day-to-day activities of the customer support team
- Ensure high quality of customer interactions and service delivery
- Identify process improvements and implement operational best practices
- Assist with onboarding, training, and coaching team members
- Handle customer escalations and resolve complex issues
- Track performance metrics and contribute to KPI monitoring
- Collaborate with cross-functional teams to improve customer experience
- Help build internal documentation, playbooks, and operational processes
- Support the scaling of customer success operations
Requirements
- 3+ years of experience in Customer Success, Customer Support, or Customer Experience roles
- Experience working in SaaS, software, or B2B environments preferred
- Strong communication and problem-solving skills
- Experience supporting customers in a fast-paced environment
- Interest in process improvement and operational excellence
- Strong organizational skills and ability to manage multiple priorities
- Experience mentoring, training, or coordinating team members is a plus
- Comfortable learning new tools and technologies
- Proactive mindset and strong sense of ownership
- English proficiency (professional working level)
Benefits
- Fully remote work within Poland
- Opportunity to grow into a leadership role
- International work environment
- High level of ownership and autonomy
- Exposure to modern tools and technologies
- Professional development opportunities
- Stable full-time collaboration with a long-term perspective
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successcustomer supportcustomer experienceprocess improvementKPI monitoringonboardingtrainingcoachingproblem-solvingperformance metrics
Soft Skills
communicationorganizational skillsproactive mindsetownershipmentoringteam coordinationability to manage multiple priorities