Community Engagement Coordinator – Communications Project Coordinator
Infotree Global Solutions
full-time
Posted on:
Location Type: Remote
Location: Poland
Visit company websiteExplore more
About the role
- Plan and execute weekly and monthly communication initiatives to keep the customer community informed and engaged.
- Co-own the help center by writing, reviewing, and maintaining articles, and keeping the knowledge hub accurate and up to date.
- Build and update community courses and clearly communicate product changes in collaboration with product teams.
- Support the planning, scheduling, and coordination of events and webinars aligned with communication goals.
- Share updates through the right channels and support customers with product-related questions when needed.
- Follow up on plans, schedule meetings, prepare agendas, mentor junior coordinators, troubleshoot issues, report bugs, and collect product feedback.
Requirements
- Exceptional written and verbal communication skills in English
- Strong organizational skills and a proactive, solutions-oriented mindset
- Confidence managing stakeholders and setting clear expectations
- Ability to think both critically and creatively, work to deadlines, and iterate quickly based on feedback
- A flexible, quick learner who can become autonomous in answering customer questions
- Natural leadership skills with a coaching and mentoring approach
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
written communicationverbal communicationorganizational skillsproactive mindsetsolutions-oriented mindsetstakeholder managementcritical thinkingcreative thinkingflexibilityleadership