General Manager

InfoTrack US

General Manager at LawToolBox overseeing operational frameworks and cross-functional processes. Collaborating with C-level leadership to support the company’s growth in legal technology.

Posted 4/15/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain and enhance Power BI dashboards covering ARR, COGS, churn, new business, and at-risk account tracking
Build and deliver monthly ARR snapshots, partner performance reports, and big account tracking
Track accounting metrics including billing audits, commissions, deferred revenue, and aged accounts
Collaborate with leadership to define and track company-wide SOPs and deliver periodic progress reports
Oversee finalization of monthly commissions and coordinate with the payroll team
Support the 365 Sales Team Manager and API Direct Sales Rep with daily/weekly/monthly sales metrics
Draft outreach email templates and improve pricing and strategic quote processes
Support the Customer Success Manager with success metrics reporting, upsell templates, and 90-day renewal SOPs
Lead client negotiations for cancellation and churn management; drive retention strategies
Establish and maintain OKRs and KPIs that drive alignment and accountability across the organization
Schedule and lead regular check-ins with team members to ensure SOP compliance and strategic initiative delivery
Track and report individual performance metrics on a regular cadence
Help finalize measurable 'Big 5' trimester goals and track team member goal-based bonus metrics
Organize mid-trimester review meetings with each team member
Support recruiting efforts with job postings on LinkedIn and Indeed
Coordinate interviews and contribute to candidate selection
Help onboard new hires and instill a culture of accountability and excellence from day one
Help socialize and evangelize LawToolBox across channels and partner networks
Contribute to marketing plan development and execution of key initiatives
Support consistency in marketing and branding efforts, including review of sales materials and pitch decks

Requirements

What you’ll need

5+ years of experience in operations management, general management, or a similar cross-functional leadership role
Proven track record building and managing KPIs, OKRs, and reporting frameworks
Strong experience with Power BI or comparable business intelligence / data visualization tools
Proficiency with Salesforce CRM for sales operations and reporting
Experience supporting HR functions including recruiting, onboarding, and performance management
Strong written communication skills — you can draft a crisp SOP, email template, or executive summary
Experience in a SaaS or technology company environment
Preferred Qualifications:
Experience in LegalTech, Legal Operations, or professional services software
Familiarity with Microsoft 365 ecosystem (Teams, SharePoint, Outlook)
Background in commission tracking, deferred revenue, or financial reporting
Experience with AI tools and a strong curiosity about how AI can improve operational workflows

Benefits

Comp & perks

401(k) with company matching
Health, Dental, and Vision insurance
Flexible spending account
Health savings account
Paid time off
Parental leave
Hybrid work from home and office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Power BIKPI managementOKR managementSalesforce CRMfinancial reportingcommission trackingdata visualizationperformance managementSOP developmentemail template drafting

Soft Skills

leadershipcommunicationcollaborationorganizational skillsnegotiationaccountabilitystrategic thinkingteam managementproblem-solvingcuriosity