InfoTrack US

General Manager

InfoTrack US

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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About the role

  • Maintain and enhance Power BI dashboards covering ARR, COGS, churn, new business, and at-risk account tracking
  • Build and deliver monthly ARR snapshots, partner performance reports, and big account tracking
  • Track accounting metrics including billing audits, commissions, deferred revenue, and aged accounts
  • Collaborate with leadership to define and track company-wide SOPs and deliver periodic progress reports
  • Oversee finalization of monthly commissions and coordinate with the payroll team
  • Support the 365 Sales Team Manager and API Direct Sales Rep with daily/weekly/monthly sales metrics
  • Draft outreach email templates and improve pricing and strategic quote processes
  • Support the Customer Success Manager with success metrics reporting, upsell templates, and 90-day renewal SOPs
  • Lead client negotiations for cancellation and churn management; drive retention strategies
  • Establish and maintain OKRs and KPIs that drive alignment and accountability across the organization
  • Schedule and lead regular check-ins with team members to ensure SOP compliance and strategic initiative delivery
  • Track and report individual performance metrics on a regular cadence
  • Help finalize measurable 'Big 5' trimester goals and track team member goal-based bonus metrics
  • Organize mid-trimester review meetings with each team member
  • Support recruiting efforts with job postings on LinkedIn and Indeed
  • Coordinate interviews and contribute to candidate selection
  • Help onboard new hires and instill a culture of accountability and excellence from day one
  • Help socialize and evangelize LawToolBox across channels and partner networks
  • Contribute to marketing plan development and execution of key initiatives
  • Support consistency in marketing and branding efforts, including review of sales materials and pitch decks

Requirements

  • 5+ years of experience in operations management, general management, or a similar cross-functional leadership role
  • Proven track record building and managing KPIs, OKRs, and reporting frameworks
  • Strong experience with Power BI or comparable business intelligence / data visualization tools
  • Proficiency with Salesforce CRM for sales operations and reporting
  • Experience supporting HR functions including recruiting, onboarding, and performance management
  • Strong written communication skills — you can draft a crisp SOP, email template, or executive summary
  • Experience in a SaaS or technology company environment
  • Preferred Qualifications:
  • Experience in LegalTech, Legal Operations, or professional services software
  • Familiarity with Microsoft 365 ecosystem (Teams, SharePoint, Outlook)
  • Background in commission tracking, deferred revenue, or financial reporting
  • Experience with AI tools and a strong curiosity about how AI can improve operational workflows
Benefits
  • 401(k) with company matching
  • Health, Dental, and Vision insurance
  • Flexible spending account
  • Health savings account
  • Paid time off
  • Parental leave
  • Hybrid work from home and office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Power BIKPI managementOKR managementSalesforce CRMfinancial reportingcommission trackingdata visualizationperformance managementSOP developmentemail template drafting
Soft Skills
leadershipcommunicationcollaborationorganizational skillsnegotiationaccountabilitystrategic thinkingteam managementproblem-solvingcuriosity