Collections

• Supervise and lead the collections team to ensure effective recovery of outstanding receivables across all business divisions.
• Establish clear performance metrics (KPIs) for collectors and monitor progress toward collection goals and aging targets.
• Foster a results-driven, customer-centric culture focused on accountability, accuracy, and continuous improvement.
• Provide ongoing training, coaching, and support to team members to enhance skill development and performance.
• Conduct regular one-on-one meetings and team reviews to reinforce accountability and encourage professional growth.
• Design, implement, and manage collection strategies that support cash-flow objectives and reduce bad-debt exposure.
• Establish and monitor key performance indicators (KPIs) such as DSO, aging trends, and recovery rates.
• Prepare and deliver reports on accounts receivable aging, collections performance, and key metrics to evaluate departmental effectiveness and identify areas for improvement.
• Analyze data to identify trends, issues, and opportunities for process optimization.
• Execute approved bad-debt write-offs and compile supporting documentation for submission to external collection agencies.
• Implement and leverage automated solutions to improve visibility and streamline collection workflows.
• Manage relationships with high-risk customers, including payment term reviews, escalations, and negotiated payment arrangements.
• Monitor and mitigate credit and collection risks through proactive account reviews and established escalation protocols.
• Develop and implement strategies to manage and collect outstanding customer payments while maintaining positive relationships and enforcing credit terms.
• Collaborate cross-functionally with Sales, Customer Support, and other departments to improve cash flow, reduce DSO, and enhance overall collections performance.
• Ensure all collection activities comply with federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA), and align with internal company policies.
• Partner with the Accounts Receivable Manager and legal counsel to manage litigation related to delinquent accounts as needed.
• Coordinate with external collection agencies, legal counsel, and third-party vendors to support recovery efforts.

Collections Supervisor

Early Stage Collections Specialist, I

Early Stage Collections Supervisor

Early Stage Collections Specialist, I

Medical Collections and Revenue Cycle Specialist

Late Stage Collections Specialist, II