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Digital Operations Consultant
InfosysConsultant advising clients on IT and Digital operating models in response to AI adoption and cyber resilience. Leading project teams in transforming IT service delivery and multi-vendor environments.
Tech Stack
Tools & technologiesCloudITSMSDLCServiceNow
About the role
Key responsibilities & impact- Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
- Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
- Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
- Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
- Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
- Develop practical, execution-ready transformation roadmaps
- Contribute to and lead the development of consulting offerings and thought leadership
- Govern and manage the execution of operating model and service management transformations
- Establish performance metrics and success measures to drive continuous improvement
- Work confidently across Agile, product-centric, and traditional SDLC delivery models
- Lead senior client conversations and articulate the value of IT and Digital Operations to the business
- Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection
Requirements
What you’ll need- Bachelor’s degree from an accredited university
- ITSM certification (e.g. ITIL) or equivalent practical experience
- 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
- Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
- Strong stakeholder management and executive-level communication skills
- Proven leadership experience managing high-performing, multidisciplinary teams
- **Preferred / Desirable Experience**
- MBA or Master’s degree
- Experience delivering AI-enabled or AI-ready operating models, including AI rollout, adoption, or governance
- Demonstrable experience across both Operating Model Design (TOM) and SIAM
- Exposure to M&A scenarios, including post-merger integration, carve-outs, service separation, or Day-1/Day-2 operating model design
- Experience in large, complex, multi-vendor IT environments
- Strong understanding of cloud platforms, network services, sourcing, and service delivery operations
- Expertise in ITSM and Operating Model governance
Benefits
Comp & perks- Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.
- Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.
- We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.
- As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations. You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.
- This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.
ATS Keywords
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Hard Skills & Tools
Operating Model DesignService Integration & Management (SIAM)IT Service Management (ITSM)AI-enabled operationsTransformation roadmapsPerformance metricsAgile deliverySDLCCloud platformsService Management frameworks
Soft Skills
Stakeholder managementExecutive-level communicationLeadershipTeam managementAdvisory supportContinuous improvementClient engagementAnalytical skillsStrategic thinkingThought leadership
Certifications
ITILBachelor’s degreeMBAMaster’s degree