Digital Operations – Service Management Consultant

Infosys

Consultant within Digital Operations advising clients on modern IT and Digital operating models. Collaborating across AI, cloud transformation, and cyber resilience challenges in technology.

Posted 4/27/2026full-timeAmsterdam • 🇳🇱 NetherlandsSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

As a Consultant within Digital Operations & Service Management, you will advise clients on designing, evolving, and operating modern IT and Digital operating models in response to AI adoption, cloud transformation, cyber resilience, and complex service ecosystems.
You will lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics.
You will lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes.

Requirements

What you’ll need

Bachelor’s degree from an accredited university
ITSM certification (e.g. ITIL) or equivalent practical experience
8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
Strong stakeholder management and executive-level communication skills
Proven leadership experience managing high-performing, multidisciplinary teams
Fluent spoken and written English
Fluency in German is a MUST.

Benefits

Comp & perks

Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.
Work with market leading brands across sectors.
Industry-leading compensation and benefits.
Top training and development opportunities to grow your career.

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operating Model DesignITSMSIAMService Management frameworksAI Operating Model strategyPerformance metricsCurrent-state assessmentsTarget Operating Model (TOM) designImplementation of ITSM governanceImplementation of SIAM principles

Soft Skills

Stakeholder managementExecutive-level communicationLeadershipTeam managementMultidisciplinary team collaboration

Certifications

ITSM certificationITIL