Informed Solutions

Senior Infrastructure Engineer

Informed Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Altrincham • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

AzureCloudFirewalls

About the role

  • Owning and improving our corporate infrastructure and systems landscape
  • Providing senior-level support and leadership across the internal IT Service Desk
  • Managing internal stakeholders, including SLA/KPI reporting and project ownership
  • Leading supplier relationships and internal delivery activities
  • Supporting and delivering large-scale infrastructure projects and initiatives
  • Applying ITIL best practices across Incident, Problem, Change and Release Management

Requirements

  • Experience leading and reporting on IT Service Desk functions to agreed SLAs and KPIs and to ITIL, ISO 9001, and ISO 27001 standards.
  • Experience leading the delivery of IT projects and change initiatives to time and budget, whilst managing risks and dependencies.
  • Experience of closely collaborating with and managing business stakeholders up to Director level when resolving incidents and requests.
  • Experience of managing supplier relationships and delivery performance.
  • Experience of resolving a wide range of 1st to 3rd line service requests and incidents for users.
  • Experience managing and administering Microsoft cloud technologies, including Office 365, Azure (Entra ID), Exchange Online, Intune, Defender, Windows Server/11.
  • Experience managing and administering third-party cloud platforms and services used for line of business functions (e.g. cloud-based software used by Finance, HR, and other operational teams).
  • Ability to work under pressure and to deadlines with a clear sense of priority.
  • Excellent work planning, time management, and attention to detail.
  • Punctuality, reliability, and a clear commitment to your role.
  • **Desirable Skills:**
  • Fortinet technologies (firewalls, switches, VPNs, Wi-Fi controllers)
  • Atlassian tooling including Jira, Confluence and Jira Service Management
  • Managing and scaling large cloud or hybrid infrastructure environments
  • Experience migrating infrastructure platforms from on-premises to cloud
Benefits
  • InformedACADEMY™ – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
  • Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
  • Hybrid working*
  • Private Health Care Cover*
  • Generous life assurance cover*
  • Gym Membership*
  • Monthly office lunch
  • Onsite massage sessions
  • 25 paid working days holiday per year plus bank holidays*
  • Sabbatical Leave Scheme*
  • Enhanced Maternity Leave and Pay*
  • Enhanced Paternity Leave and Pay*
  • Company Pension Contribution
  • Profit Share Scheme
  • Payment of professional subscriptions
  • Generous referral scheme with no limits on the number of referrals
  • *Qualifying period applies

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ITILISO 9001ISO 27001Microsoft Office 365Microsoft AzureExchange OnlineIntuneWindows ServerFortinet technologiescloud infrastructure management
Soft skills
leadershipstakeholder managementtime managementattention to detailwork planningability to work under pressurepunctualityreliabilitycommitmentcollaboration