Account Manager – Journals and eBooks

Informa

Account Manager responsible for sales strategy of eBooks, Journals, and Open Access in Northeast USA. Collaborating with teams to exceed sales targets and build customer relationships.

Posted 5/13/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory
Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division
Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Travel for this role is expected to be 30% to 50%.
Developing strong professional and industry stakeholder networks with key accounts within the assigned territory
Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction
Collecting and disseminating market, competitor, and customer feedback
Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time
Upholding company trading and terms policy, to protect profitability and value of business in territory
Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing
Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers
Regularly updating the company's CRM with relevant customer and opportunity information

Requirements

What you’ll need

2-5 years of demonstrated successful account management
A professional manner; the ability to approach others in a tactful manner while reacting well under pressure
The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data
Ability to problem solve such as identifying and resolving problems in a timely manner; additionally, developing alternative solutions while working alone or in a group and using reason even when dealing with emotional topics
A clear oral communicator who can speak clearly and persuasively in positive or negative situation while simultaneously being a strong listener to better clarify
A team player who can balance both team and individual responsibilities
A leader who can exhibit confidence in self and others by inspiring and motivating others to perform well
Demonstrated business acumen by understanding business implications of decisions; displaying orientation to profitability; demonstrates knowledge of market and competition

Benefits

Comp & perks

Paid sick time
15 days annual leave per year plus an extra day off for your birthday
3 additional discretionary days for the holiday season at the end of the year
Up to 8 weeks of paid parental leave
Medical, vision, and dental benefits
4 volunteer days per year
401(k) + employer match
Seasonal social and charitable events
Continuous training and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsales strategyfinancial targetsmarket analysiscustomer feedback collectiondata researchproblem solvingCRM managementbusiness acumencompetitive analysis

Soft Skills

tactful communicationclear oral communicationstrong listeningteam playerleadershipconfidencemotivationadaptabilityrelationship buildingcustomer satisfaction