INFORM DataLab GmbH

Junior Account Manager

INFORM DataLab GmbH

full-time

Posted on:

Location Type: Hybrid

Location: 🇩🇪 Germany

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Job Level

Junior

About the role

  • You will support international existing customers together with experienced Key Account Managers and learn how successful customer relationships are built and maintained in a SaaS environment.
  • You will identify where our solutions create real added value and assist in developing strategies that drive sustainable progress for our customers.
  • You will participate in contract renewals and new agreements and learn how to structure these in line with our SaaS subscription model.
  • You will work closely with product development, marketing, legal and Customer Success teams to optimally support the entire SaaS lifecycle – from onboarding to long-term customer retention.
  • You will be part of an international environment and have the opportunity to visit customers on site and expand your network in the aviation industry.

Requirements

  • A completed degree – preferably in Business Administration, (Business) Informatics, or a comparable field.
  • Initial practical experience in sales, account management, project management or Customer Success – e.g., through internships, working student roles, or first professional experience.
  • Enjoy working with customers, understanding complex contexts and communicating solutions clearly.
  • Strong communication skills and a structured, reliable way of working.
  • Very good German and English skills (at least C1) spoken and written.
  • Openness to international travel and eagerness to learn and grow in a dynamic environment.
Benefits
  • Flexible working hours
  • Hybrid work
  • Workation
  • Sabbatical
  • Childcare for under-3s including childcare allowance
  • Urban Sports Club membership and other health/sports offers e.g., bike leasing
  • Long-term development prospects with diverse training opportunities
  • Varied, healthy and subsidised lunch in our canteen
  • Large INFORM summer party, company and team outings as well as a Christmas party

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaSaccount managementproject managementcustomer successcontract renewalsbusiness administrationbusiness informaticssales
Soft skills
communication skillsstructured workingreliabilitycustomer relationship managementproblem-solvingadaptabilitynetworkingeagerness to learn