Customer Support

• Serve as the first point of contact for customers with technical questions via phone or email
• Analyse issues through remote access using appropriate diagnostic methods
• Guide customers clearly and effectively through the troubleshooting process
• Escalate complex cases in a structured manner to the next support level
• Document cases, keep information up to date, and follow up on open tickets
• Share customer feedback with internal teams and contribute ideas to improve our processes

IT Support, Customer Care Specialist

Financial Support Specialist

Senior Manager – Customer Services Major Initiatives

Senior Manager, Customer Services Model Office

Head of Customer Service Excellence – Operational Optimisation

Customer Support