inforcer

Partner Success Manager

inforcer

full-time

Posted on:

Location Type: Hybrid

Location: Netherlands

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Cyber Security

About the role

  • Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
  • Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
  • Collaborate closely with the Implementation team to ensure smooth client onboarding
  • Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
  • Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
  • Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
  • Cross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
  • Support customer adoption and retention with workshops and training, both in person and virtually

Requirements

  • Experience in Account Management, Customer Success or a similar client-facing role in the MSP or cybersecurity industry
  • Excellent communication skills with the ability to build strong client relationships
  • Commercially minded with confidence in identifying growth and renewal opportunities
  • Highly organised and self-driven, capable of managing multiple client relationships at once
  • Comfortable in a fast-paced, tech-driven environment and working across teams
Benefits
  • Competitive Compensation : Attractive salary, benefits and competitive annual leave allowance
  • Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance
  • Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month
  • Investing in Your Future: We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths
  • Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation
  • Employee Recognition: Programs to recognise and reward employees for their contributions and achievements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsrelationship buildingorganizational skillsself-drivencollaborationclient engagementproblem-solvingcustomer advocacytrainingworkshop facilitation