Infopro Digital

Client Success Manager

Infopro Digital

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Build and maintain strong client relationships, ensuring needs are met and expectations exceeded.
  • Coordinate deployments to ensure smooth implementation of Red-on-line’s solutions.
  • Monitor client organisations to anticipate risks and challenges affecting satisfaction and retention.
  • Facilitate communication between clients and internal teams (Product, Support, Delivery).
  • Gather insights to support Sales-led Quarterly Business Reviews (QBRs) and identify opportunities for strategic discussions.
  • Share client feedback to influence product development and process improvements.
  • Track client engagement, compliance progress, and key success metrics.
  • Maintain accurate records on collaboration tools and provide tailored client updates.
  • Use insights to support strategic decision-making and proactive risk mitigation.
  • Stay informed on client needs, industry updates, and business challenges.
  • Proactively recommend solutions to enhance client performance and results.
  • Support clients in maximising the value of Red-on-line’s offerings.

Requirements

  • Experience in customer-facing roles (Customer Success, Account Management, Consulting).
  • Strong communication, relationship-building, and problem-solving skills.
  • Knowledge of compliance frameworks such as ISO 14001 or EMAS is a plus.
  • Proficiency with collaboration tools (e.g., Monday.com).
  • Ability to manage multiple accounts and prioritise effectively.
  • Customer-Centric Mindset: Prioritise client success and long-term partnerships.
  • Collaboration: Work seamlessly with internal teams to deliver value.
  • Adaptability: Meet the needs of a diverse, global client base.
  • Continuous Improvement: Refine processes and enhance the client experience.
Benefits
  • 20 Vacation Days (rising to 25 days)
  • 5 paid sick days
  • 11 Paid company holidays
  • Medical, Dental & Vision Insurance (including life insurance)
  • 401k Plan Plus Match
  • Flexible Spending Account (FSA)
  • Short-term and Long-term Disability
  • Bonusly Employee Recognition
  • Employee Assistance Program
  • Flexible Working
  • Additional Life Insurance
  • Office Gym Membership
  • Employee Referral Scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementconsultingcompliance frameworksISO 14001EMAS
Soft Skills
communicationrelationship-buildingproblem-solvingcustomer-centric mindsetcollaborationadaptabilitycontinuous improvement