Client Services Representative

• This role is responsible for a set of client accounts within a defined territory. This responsibility extends from onboarding new clients through to managing a 360-degree client service schedule, aswell as looking for growth opportunities across Barbour ABI’s portfolio of products. The ultimate objective of managing these accounts is to secure the renewal of services for the client.
• Provide an unrivalled account management service to your allocated set of clients.
• Understand your clients and match their needs to the Barbour ABI product portfolio.
• Achieve monthly revenue targets on account renewals.
• Proactively seek growth opportunities within your portfolio of accounts.
• Achieve relevant KPI’s
• Effectively manage regular client contact levels to ensure you are serving your accounts effectively.
• Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products.
• Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard.
• Provide feedback from clients to the business, so we can continually improve our offering.
• Accurately log your client interactions on the CRM system.
• Understand and communicate regular product updates to your clients.

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