Credit Controller
Infopro Digital
full-time
Posted on:
Location Type: Hybrid
Location: Ellesmere Port • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure money is collected from customers according to the terms and conditions of contracts.
- Resolve customers invoice queries in a timely manner to facilitate payment.
- Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc.
- Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines.
- Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible.
- Raise any necessary invoice or credit notes on customer accounts.
- Transfer and allocate payments.
- Meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days.
- Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times.
- General administration of accounts including updating customer contacts, addresses and PO numbers.
- Work alongside the Sales team and Client Services team to manage and restructure customer accounts.
Requirements
- Previous experience in a Credit Controller position is essential
- The ability to manage difficult conversations, whilst maintaining a positive relationship with customers.
- Persistence
- Assertiveness
- Motivated
- Strong problem solving skills
- Excellent communication skills over the phone and in writing.
- Strong organisational skills
- Experience of dealing with a high volume of customer accounts
- Able to work to set deadlines
- Good team player
- Good knowledge of Excel
Benefits
- 25 days holiday rising to 30 days with increased service.
- Hybrid working - home and office – 3 days a week in the office / 2 at home
- 3pm finish on a Friday
- Additional day off for your birthday
- Long Service Awards
- Life assurance x 4 salary
- Additional holiday purchase scheme
- Volunteering days
- Group personal pension plan
- Employee Assistance Programme
- Employee retail discount scheme
- Eye-care vouchers
- Discounted gym membership
- Bike to work
- Ongoing development and support
- Friendly and relaxed office environment
- Regular business and department social events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
credit controlinvoice managementpayment processingdebt collectioncustomer account managementfinancial administrationcash collectioncredit notesaccounts reconciliationExcel
Soft skills
communicationproblem solvingorganisationpersistenceassertivenessmotivationteamworkcustomer relationship managementconflict resolutiontime management