InfoJobs

Analyst

• Conduct meetings and presentations in English and Spanish
• Support the pre-audit process for data centers
• Manage and update monitored equipment
• Database management
• Advanced handling of tickets escalated from N1
• Handle data center access requests
• Update technical documentation

Trilingual Monitoring Analyst

Account Executive

• Conduct active prospecting of new customers
• Reactivate inactive customers
• Manage orders and oversee the entire sales cycle
• Maintain a strong, ongoing relationship with your client portfolio
• Expand opportunities and strengthen the brand’s presence in the region

Sales Representative, Food Industry

• Responsible for prospecting, maintaining, and expanding the client portfolio
• Conduct active prospecting of new clients
• Reactivate inactive clients
• Manage orders and oversee the full sales cycle
• Maintain a solid, ongoing relationship with assigned accounts
• Expand opportunities and strengthen the brand's presence in the region

Commercial Representative – Food Industry

• Manage and lead continuous improvements of the ServiceNow platform, ensuring maximum utilization.
• Develop minor enhancements and customizations on the platform according to business needs and recommended best practices.
• Serve as the focal point for daily ServiceNow administration, including incident resolution, service requests, and user support.
• Analyze processes to identify opportunities for automation and optimization within the tool.
• Drive adoption of contracted platform modules by managing stakeholders and providing user support.
• Provide guidance on proper use of ServiceNow by defining standards, processes, and promoting a culture of platform use.
• Develop and implement solutions focused on user experience (UX), ensuring interfaces are intuitive, efficient, and accessible.
• Collaborate with IT and business teams to understand and translate needs and requirements into ServiceNow solutions.
• Maintain dashboards and reports and continuously improve the end-user experience.
• Actively participate in platform improvement projects and new implementations, ensuring the delivery of effective and efficient solutions.

Senior Infrastructure Analyst

Customer Support

• Provides specialized support in the SAP CS domain.
• Involved in incident resolution and implementation of preventive actions.
• Collaborates cross-functionally to maintain process integrity.
• Expertise in SAP CS functionalities.
• Knowledge of SAP integration points with SD and MM.

Senior SAP CS Consultant

• Review and improve processes following ITIL methodology and internal practices.
• Analyze service consumption trends to reduce and automate processes.
• Analyze the area's KPIs, monitor them, and develop improvement actions.
• Monitor, manage, review, and enhance the customer satisfaction survey.
• Monitor calls, chat interactions, and remote support sessions for quality assurance.
• Analyze major issues and address them through problem management.
• Provide training and development for analysts (processes/procedures, customer service, and professional conduct).

Quality Analyst, Bilingual (English)

Learning and Development

• Support in creating and delivering internal training
• Development of corporate presentations and content
• Editing of training videos and supporting materials
• Work on general HR projects

Organizational Development Analyst – Mid-level

Support Engineer

• Provide technical support to ensure high availability and performance of client platforms, and, when necessary, guide and train users.
• Create and keep technical procedures up to date.
• Interact with other resolver teams to resolve, handle, and follow up on client requests.
• Participate in all company events (meetings, operational trainings, training included in the Internal Training Program (PIF), and others).
• Responsible for the technical training and knowledge transfer to Junior Analysts.
• Responsible for the technical validation of activities performed by Junior Analysts.

Senior Support Analyst

Data Scientist

• Programming languages: R, SAS
• Knowledge of AI technologies, including Machine Learning and Deep Learning
• Data infrastructure (relational and non-relational databases, etc.) and Big Data
• Data visualization tools: SAS Analytics and Power BI
• Data manipulation and modeling tools: SAS, Databricks and Azure ML

Data Scientist, Infrastructure

Frontend Engineer

• Front-end development
• Use of Swift, HTML5, CSS3, SQL (basic)
• Web services and Web APIs

Front-end Developer — Mid/Senior

Full-stack Engineer

• Swift
• Java applications
• Java Applet
• Alexa
• Bash
• eSQL

Senior Full Stack Developer

Scrum Master

• Apply Agile values, principles, and practices to plan, manage, and deliver solutions
• Train, coach, and support Scrum teams at different stages of their Agile maturity
• Guide Scrum teams to follow Agile/Scrum practices
• Actively promote prioritization, team readiness, and commitment for each Sprint
• Use empirical data to help teams assess and optimize their velocity and identify improvement opportunities
• Address systemic impediments to the team's agility
• Schedule and facilitate Scrum events and decision-making processes
• Build a trusted and safe environment where issues can be raised
• Participate actively in problem solving

Scrum Master, Fluent English

• Co-create solutions as a Senior SAP Consultant
• Lead a team and drive change
• Prepare financial reports and project schedules

SAP Consultant – PP/QM

• Audit process for records, changes, and problems: Involves performing audits of records, changes, and problem management.

Mid-Level Process Analyst

Consultant

• Implementation and support of Oracle EBS R11 and R12
• Integration with Mastersaf (fiscal)

Oracle EBS Consultant

DevOps Engineer

• Co-create with the team
• Responsible for collaborating and coordinating with application teams on everything that can be automated

Senior DevOps

• Receive and log all requests from registered users in the ticket management system.
• Categorize and prioritize tickets according to the rules defined by the Client.
• Inform the user when a request falls outside the contracted scope.
• Resolve tickets by phone and/or remote access.
• Address questions related to infrastructure and its use.
• Resolve incidents of unauthorized access, viruses, and software reinstallation.
• Log and forward tickets related to hardware, software, infrastructure issues that fall under another party's responsibility, service requests, tickets requiring on-site support, and data recovery.
• Resolve tickets eligible for FCR (First Call Resolution).
• Create Critical Incident tickets for escalation.

Bilingual Analyst, Polish

• Gerir a equipe de RPA composta por 4 desenvolvedores
• Ser o ponto focal entre a equipe de RPA e o cliente
• Garantir comunicação clara e resolução de impedimentos
• Elaborar documentos PDD e demais artefatos necessários à execução dos projetos
• Produzir relatórios de complexidade
• Acompanhar entregas, monitorar progresso e garantir qualidade das soluções RPA

Analista de Processos

• Respond to and log all requests from registered users in the ticket management system.
• Categorize and prioritize tickets according to the rules defined by the client.
• Notify users when a request falls outside the contracted scope.
• Identity and Access Management.
• Ensure users and devices can access resources in accordance with the company's business objectives, thereby meeting CID requirements.
• Manage and resolve information security incidents and support internal and external audit processes.

Bilingual Support Analyst – Access Management

• Fullstack Developer (Mid-level and Senior) working on information technology projects
• Assist clients in finding tailored solutions for digital innovation challenges
• Collaborate with an interdisciplinary team on software development and implementation

Fullstack Developer – Mid/Senior

• Revisão e aprimoramento de processos seguindo metodologia ITIL e práticas internas.
• Analisar as tendências de consumo dos serviços para diminuição e automatização de processos.
• Análise dos indicadores KPI da área, acompanhamento e elaboração de ações de melhoria.
• Acompanhamento, tratamento, revisão e aprimoramento da pesquisa de satisfação.
• Monitoria de ligações, atendimentos por chat e atendimentos remotos para tratamento da qualidade.
• Análise dos principais problemas e tratar através do gerenciamento de problemas.
• Capacitação e treinamento para os analistas (Processos/Procedimentos, Atendimento e Postura)

Analista de Qualidade, Bilingue (Inglês)

Backend Engineer

• Develop web applications using Java, Angular and REST;
• Participate in the full software development lifecycle, from design to implementation and maintenance;
• Collaborate with the development team to design efficient and scalable technical solutions;
• Perform system and integration testing to ensure the quality of the developed software;
• Stay up to date with best practices and market trends, proposing improvements and innovations for software development.

Fullstack Developer, Java, Angular, REST

QA Engineer

• Monitoring of phone, chat and web support; analysis of surveys and misrouted tickets
• Creation and updating of KB articles in the knowledge base
• Develop technical and behavioral training
• Prepare presentations of performance indicators and service level metrics
• Design processes and high-level workflows