InfoDefense

Security Operations

• Lead and manage security analysts, team leaders, and support staff.
• Resolve customer service issues in an efficient and effective manner.
• Oversee scheduling, training, and performance management.
• Oversee 24/7 monitoring and management of security systems, including firewalls, Microsoft 365 security & compliance, Security Information & Event Management (SIEM), Security Orchestration & Automation (SOAR), and other cyber security technologies.
• Triage security events and coordinate the response to security incidents, ensuring proper escalation, documentation, and follow‑through.
• Maintain and continuously improve Security Operations Center (SOC) standard operating procedures, playbooks, and incident response workflows.
• Conduct regular reviews of alerts, incident reports, and system performance to identify trends and areas for improvement.
• Ensure accurate, timely logging and categorization of incidents and operational activities.
• Oversee health, configuration, and optimization of all SOC-related security technologies.
• Collaborate with other customers, other InfoDefense teams, and external partners to coordinate cross‑functional incident response.
• Create and deliver operational metrics, dashboards, and executive summaries detailing SOC performance and incident trends.
• Lead security incident readiness initiatives, including drills, tabletop exercises, technology testing, and training programs.
• Stay informed on emerging threats, monitoring techniques, and SOC best practices.

Security Operations Manager