infodas

2nd Level Support Engineer – In-house

infodas

full-time

Posted on:

Location Type: Office

Location: Köln • Germany

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Job Level

Junior

Tech Stack

DNSLinuxTCP/IP

About the role

  • Qualification, classification and processing of support tickets in 1st and 2nd level support for hardware and software
  • Network and server administration of various IT services, e.g. authorization systems, user management, patch management, software distribution, UC systems and groupware
  • IT administrative tasks such as asset management, procurement, documentation, and employee on-/off‑boarding
  • Installation, configuration and maintenance of clients, peripherals and, where applicable, server components
  • Documentation of solutions and processes and maintenance of knowledge base articles
  • Participation in IT projects

Requirements

  • Completed vocational training, e.g. IT Specialist for System Integration, or equivalent qualification
  • Several years of experience in service-oriented customer support in IT
  • Good knowledge of Windows and/or Linux environments on clients and servers
  • Knowledge of common network technologies (TCP/IP, VPN, DNS, DHCP)
  • Experience administering users and groups in MS Active Directory
  • Familiarity with ticketing and monitoring systems
  • Strong service orientation, quick comprehension and good communication skills
  • Analytical thinking, independent and structured working style, and a team player
  • Very good German and good English skills
Benefits
  • Flexible working time account (flexitime)
  • Home office (3 days per week)
  • 30 days of annual leave
  • Increased vacation entitlement after 5 and 10 years of service
  • Additional days off on bridge days and between Christmas and New Year
  • Christmas bonus
  • Company participation/bonus
  • Employer-funded pension plan
  • Capital-forming benefits (Vermögenswirksame Leistungen, VL)
  • Depending on location: subsidized lunch or public transport pass
  • All locations with good transport connections
  • Company bike “infodas on bike” with a monthly employer subsidy
  • Employee discounts
  • Free drinks (coffee, soft drinks, ... )
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network administrationserver administrationWindowsLinuxTCP/IPVPNDNSDHCPMS Active Directoryticketing systems
Soft Skills
service orientationcommunication skillsanalytical thinkingindependent workingstructured workingteam playerquick comprehension
Certifications
IT Specialist for System Integrationvocational training