Digital Customer Success Associate

Infobip

Digital Customer Success Associate supporting customers in their journey with Infobip’s digital products. Managing communication, ticket resolution, and improving customer experience collaboratively.

Posted 7/31/2026full-timeManila • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, with a focus on upselling and cross-selling strategies. Proficient in analyzing customer interactions and collaborating with cross-functional teams to enhance customer experience and lead conversion.

Highest-signal resume keywords

Customer Success ManagementUpselling and Cross-SellingB2B CommunicationTechnical SupportData Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Communication SkillsCollaboration SkillsProactive Problem-SolvingAnalytical Approach

Industry Keywords

Customer ServiceCustomer SuccessLead QualificationCustomer ExperienceTechnical Topics

About the role

Key responsibilities & impact

Manage communication with customers and support them in achieving success with Infobip’s digital products and services
Respond to customer inquiries and resolve tickets in a timely and professional manner
Identify upsell and cross-sell opportunities within a specific customer segment
Analyze customer interactions and usage data to identify potential leads and support lead qualification activities
Collaborate with Sales, Marketing, and Customer Success teams to improve lead quality and conversion rates
Contribute to improving processes and customer experience initiatives together with cross-functional teams
Support customers with technical-related topics and guide them through product-related challenges

Requirements

What you’ll need

At least 2 years of professional experience in customer-facing roles such as customer service, customer success, technical support, or sales
Comfortable communicating directly with customers in a professional business-to-business (B2B) environment
Fluent in English, both spoken and written
Understanding of upselling and cross-selling concepts in customer interactions
Able to work independently and manage multiple customer interactions simultaneously
Comfortable handling technical topics or supporting customers with technical-related questions
Strong communication and collaboration skills with a proactive and analytical approach to problem-solving

Benefits

Comp & perks

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.