Network Operations Associate

Infobip

Managing telecommunications circuits and trunks as a Network Operations Associate at Infobip. Focused on processing orders and ensuring network operational efficiency.

Posted 5/22/2026full-timeAsuncion • 🇵🇾 ParaguayJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

The Network Operations Associate is responsible for ordering and managing telecommunications circuits and trunks across our network operations workflow.
This includes working with T1, MUX, and DS3 (types of network circuits), Meet Points (connection points between carrier networks), and Trunks (the traffic channels built on top of a circuit to carry calls).
The role involves processing new, augment, downsize, and disconnect orders for trunking-only and combination orders, as well as new and disconnect orders for MUX and DS3 circuits.
The ideal candidate will utilize Incumbent Local Exchange Carrier's (ILEC) online portals.
They will also use Neustar (a third-party order management platform) for processing orders, checking statuses, managing rejects/resolution, clarifying error status (jeop) notifications, and obtaining accurate service order completions.
Strive for order accuracy, conduct follow up, and escalate with the service provider based on standard response intervals
Conduct research on historical data to verify clarifications based on current inventory
Foster relationships with ILECs and providers to successfully implement network changes in a timely manner
Work with the Testing team to resolve issues with trunk and transport orders
Assist with process documentation
Submit requests for SS7 (a protocol used to set up and manage calls across carrier networks) implementation and disconnect
Assist PSTN (Public Switched Telephone Network — the traditional telephone network) customers to resolve issues with ordering and completion.

Requirements

What you’ll need

Advanced english level
Attention to detail and ability to manage a high volume of orders with changing priorities
Ability to take ownership, determine next steps, and attempt resolution when issues arise
Comfortable working with deadlines, including proactive follow-ups and escalation when needed
Good decision-making and reasoning skills, particularly in operational or troubleshooting scenarios
Experience or aptitude for project coordination or project-management-type work
Good communication skills to work with carriers, vendors, customers, and internal teams
Telecommunications experience is a plus; candidates from network operations, technical support, or project-driven operational roles are encouraged to apply.

Benefits

Comp & perks

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

T1MUXDS3SS7PSTNorder managementnetwork circuitstrunkingtelecommunicationsdata analysis

Soft Skills

attention to detailownershipdecision-makingcommunicationproblem-solvingproject coordinationadaptabilityfollow-upescalationreasoning