Translation Engineer

Infobip

Translation Engineer at Infobip responsible for accurate provisioning and routing of customer services. Collaborating cross-functionally to enhance service delivery and network operations.

Posted 5/22/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $107,000 per yearWebsite

About the role

Key responsibilities & impact

Provision and maintain Sonus / Cataleya translations
Configure SIP/ISUP/ISDN trunk group provisioning
Perform ISUP TCIC data-fill and SS7 / STP route-set provisioning
Call flow routing
Troubleshooting customer/network issues
TDM/SIP grooms & customer Maintenance (includes off hours)
Execute end-to-end SIP interoperability testing with customers (including off-hours when required)
Support Toll-free and LNP services
Complete other duties as assigned by your supervisor or key stakeholders
Own end-to-end translations and provisioning activities for customer and carrier services
Act as a technical escalation point for translation-related topics
Collaborate cross-functionally with Network Engineering, Provisioning, and Customer Implementation teams

Requirements

What you’ll need

Bachelor’s degree in Telecommunications, Computer Science, Engineering, or a related field (or equivalent hands-on experience in Translations)
Experience supporting or provisioning SIP trunk groups
Familiarity with interoperability challenges between carriers, SBCs, and enterprise platforms
Experience executing and validating end-to-end SIP call testing
Familiarity with configuration and data formats (SIP headers, SDP, JSON/XML etc.)
Strong troubleshooting skills
Ability to proactively identify risks in multi-carrier interoperability
Detail-oriented with a focus on first-time-right provisioning and testing
Experience working cross-functionally with: Network Engineering, Provisioning teams, Customer implementation teams
Ability to clearly communicate technical issues to both: Engineers (deep-dive level) and Non-technical stakeholders (clear, actionable summaries)

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Basic life insurance
401(k) plan participation with company match
Short-term and long-term disability insurance
Wellness plan of up to $500/year pro-rated based on hire date
PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
Additional leave time for marriage, relocation, bereavement, and other major life events
Twelve (12) weeks of paid parental leave
Participation in employee share ownership plan (ESOP)
Fourteen (14) paid holidays annually

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SIP trunk provisioningISUP TCIC data-fillSS7 routingTDM/SIP groomsSIP interoperability testingSIP headersSDPJSONXMLtroubleshooting

Soft Skills

strong troubleshooting skillsdetail-orientedproactive risk identificationclear communicationcross-functional collaboration