Technical Support Team Lead

Infobip

Lead Technical Support Team managing inquiries at Infobip, a global cloud communication platform. Drive operational excellence and support team development in a hybrid work model.

Posted 5/20/2026full-timeAsuncion • 🇵🇾 ParaguaySeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide technical support and guidance to team members and clients
Lead and manage a team of technical support professionals
Drive operational excellence and the continuous improvement of support processes
Collaborate with cross-functional teams to resolve complex technical issues
Monitor team performance and customer satisfaction metrics
Develop and implement training programs for team members
Foster a culture of accountability, teamwork, and high performance

Requirements

What you’ll need

5+ years of experience in senior support roles or people leadership positions
Strong technical foundation, including SQL, programming logic, and computer networks
Broad understanding of IT systems, technologies, and industry best practices
Data-driven mindset with clear ownership of KPIs and customer journey metrics
Proven ability to lead by example and drive a results-oriented, forward-thinking team
Experience building high-performance teams through coaching, feedback, and talent development
Strong collaboration and communication skills, with the ability to work across teams and functions
Excellent communication and negotiation skills with clients, partners, and internal stakeholders
Fluent English, spoken and written.

Benefits

Comp & perks

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLprogramming logiccomputer networksIT systemscustomer journey metricsKPI ownership

Soft Skills

leadershipteam managementoperational excellencecollaborationcommunicationnegotiationcoachingfeedbacktalent developmentaccountability