Account Head – Growth, South India

Infobip

Account Head - Growth responsible for managing relationships with Tier1 clients in South India. Focusing on business growth, customer success, and internal coordination for optimal service delivery.

Posted 5/20/2026full-timeBangalore • 🇮🇳 IndiaLeadWebsite

About the role

Key responsibilities & impact

Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth.
Serve as a focal point for client when it comes to meeting client’s business and technical expectations.
Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients.
Work closely with Customer Success for existing and future SaaS business.
Analyze and forecast client's traffic, ensuring ongoing business growth and maximizing profit/revenue.

Requirements

What you’ll need

Customer Orientation Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
Coordinate different teams in order to best serve customer.
Understand client’s structure and processes around choosing/implementing new solutions.
Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
Work closely with Customer Success for existing and future SaaS business.
In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting).
Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
Internal initiatives Power user, and help improving (by providing constructive feedback and ideas) Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU).
Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
Update all activities regarding client engagements and opportunities in dedicated tools (SF).
Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.
Continuous Development Promote team spirit and nourish critical thinking. Help mentor and onboard other team members and newcomers.
Have an excellent knowledge of Infobip products, platform, and relevant markets. Have an excellent knowledge of client`s business and ways they (can) use Infobip.
Be up to date with industry trends and competition.

Benefits

Comp & perks

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaStraffic analysisKPI managementaccount setuproute managementsender registrationcontent filtrationfinancial collectionsrevenue maximizationcross-selling

Soft Skills

customer orientationrelationship buildingcommunicationteam coordinationcritical thinkingmentoringproblem-solvingfeedback provisioninfluencingcollaboration