Mid Market Customer Growth Executive

Infobip

Mid-Market Customer Growth Executive managing relationships and driving growth for Tier 2 customers. Focused on client satisfaction and collaboration across teams with Infobip's cloud communications platform.

Posted 5/9/2026full-timeRijeka • 🇭🇷 CroatiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, sharing Infobip strategy and roadmap, and positioning Infobip against competitors.
Act as the focal point for client business and technical expectations, including technical escalations, product and service adoption, and communicating customer feedback to Product teams.
Meet and exceed quarterly KPIs, with a strong focus on gross profit, margin percentage, cross-sell opportunities, NRR, and Tier 2 to Tier 1 transitions.
Work closely with Customer Success to support existing and future SaaS business.
Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup aligned with agreed business scope, including account creation, routing, sender registration, and content filtration.
Monitor client health in cooperation with Revenue Assurance, taking actions to minimize financial and operational risks.
Analyze and forecast client traffic, reacting proactively to ensure business continuity, minimize losses, and maximize revenue and gross profit.
Collaborate with the Self Service team during customer transitions to Self Service or upgrades to Managed services, ensuring smooth internal and external handovers.
Use internal tools to set up accounts, monitor and troubleshoot client traffic, and update all client activities and opportunities in dedicated systems.

Requirements

What you’ll need

Strong customer orientation, with the ability to build trust and long-term relationships with clients.
Interest in client growth, performance management, and achieving measurable business results.
Ability to coordinate multiple internal teams to deliver against client expectations.
Analytical mindset, with interest in traffic analysis, forecasting, and performance monitoring.
Willingness to learn and use internal tools for account management, monitoring, and reporting.
Clear and structured communication skills, both internally and with customers.
Team-oriented mindset, with motivation to collaborate, share knowledge, and contribute to a positive team culture.
Nice-to-have qualifications: Exposure to SaaS, CPaaS, or technology-driven customer-facing roles; Initial experience working with CRM or reporting tools; Curiosity about products, markets, and how clients use communication platforms to grow their business.

Benefits

Comp & perks

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

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Hard Skills & Tools

traffic analysisforecastingperformance monitoringaccount managementclient health monitoringKPI achievementcross-sell opportunitiesgross profit analysismargin percentage managementrisk minimization

Soft Skills

customer orientationrelationship buildinganalytical mindsetclear communicationteam collaborationperformance managementcoordinationtrust buildingcuriositymotivation