Infobip

Customer Growth Executive

Infobip

full-time

Posted on:

Location Type: Hybrid

Location: Shanghai • 🇨🇳 China

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Job Level

Mid-LevelSenior

About the role

  • Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
  • Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
  • Coordinate different teams in order to best serve customer.
  • Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
  • Work closely with Customer Success for existing and future SaaS business.
  • In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
  • Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Requirements

  • Customer Orientation
  • Understanding client’s structure and processes around choosing/implementing new solutions.
  • Excellent knowledge of Infobip products, platform, and relevant markets.
  • Have an excellent knowledge of client`s business and ways they (can) use Infobip.
  • Be up to date with industry trends and competition.
  • Help mentor and onboard other team members and newcomers.
Benefits
  • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
  • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
  • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
  • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
  • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
  • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer orientationrelationship buildingcommunicationmentoringteam coordinationanalytical skillsproblem-solvingtechnical escalation managementfeedback communicationbusiness growth strategy