Infobip

Sales Development Intern

Infobip

full-time

Posted on:

Location Type: Hybrid

Location: Zagreb • 🇭🇷 Croatia

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Job Level

Entry Level

About the role

  • Managing Inbound leads of the region (receiving leads, replying super-fast and setting up meetings with Account Executives (A and B) or Mid Market AEs (C)
  • Take inbound phone calls, live chats, and respond to contact forms/inquiries to assess qualification of prospect or customers’ needs to the Infobip’s solutions
  • Identify customer segment and vertical and/or need early in discussion to route properly to the respective squad
  • Ensure proper qualification towards direct or indirect (partnership) business model
  • Consistently meet response time SLAs to Inbound Leads
  • Use class leading tools to verify information at both contact and account levels, completing any lead information gaps that may exist
  • Responsible for updating the customer and prospect data base
  • Act as a pre-sales development checkpoint to ensure that leads are ready and qualified for further engagement
  • Work closely with colleagues to learn more about the Infobip platform and business development practices
  • Build and maintain extensive knowledge of how Infobip solves business challenges
  • Learn a disciplined, programmatic approach to campaign-based pipeline generation and marketing sales-ready lead qualification
  • Work closely with the Marketing team to drive continuous improvement in lead quality, conversion rates and pipeline generated
  • Provide ongoing feedback to the sales and marketing department for continuous process optimization
  • Use and maintain the Salesforce for data quality

Requirements

  • Recently completed a Bachelor’s degree in Business, Marketing, Communications, or related field
  • Strong communication, organizational, and research skills
  • Ability to respond quickly and professionally to inbound leads across phone, email, and chat
  • Comfortable using or learning CRM and sales tools (e.g., Salesforce, Outreach)
  • Strong attention to detail for accurate lead qualification and data management
  • Proactive and eager to learn about sales development and SaaS/tech environments
Benefits
  • Flexible work arrangements
  • Employee Stock Ownership Plan (ESOP)
  • Competitive salary and rewards
  • Time off when it matters most
  • Internal mobility, mentorship, and global opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
lead qualificationdata managementpipeline generationsales development
Soft skills
communicationorganizationalresearchattention to detailproactiveprofessionalism
Certifications
Bachelor’s degree