Member Services Director – Vendor Services

Info-Tech Research Group

Account Manager managing operational and client relationship tasks for Info-Tech Research Group. Responsible for member lifecycle tasks and delivering high-quality service for renewals and sales growth.

Posted 7/1/2026full-timeRemote • 🇨🇦 CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong Account Management capabilities with a focus on client support, operational efficiency, and sales execution. Bilingual proficiency in French, Spanish, German, or Swiss German enhances communication with a diverse client base.

Highest-signal resume keywords

Account Management ExperienceClient SupportSales ExecutionBilingual ProficiencyIT Research and Advisory Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSales Activity PlanningMember Life-Cycle ManagementOperational SupportClient Relationship Management

Soft Skills

Team CollaborationCommunication Skills

Certifications & Qualifications

University Degree

Industry Keywords

IT ResearchAdvisory MarketClient EngagementProduct Knowledge

About the role

Key responsibilities & impact

Manage a book of business by providing operational, administrative and call based client support.
Create and execute sales and service activity plans.
Manage member life-cycle tasks, including scheduling and leading calls.
Own all account management conversations with secondary account stakeholders.
Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
Actively seek to increase product knowledge.

Requirements

What you’ll need

University degree.
3+ years of Account Management experience, with a proven track record of success.
Experience working in the IT Research and Advisory market.
Experience working as part of a team an asset.
Bilingual proficiency in French, Spanish, German or Swiss German is preferred to support our diverse client base globally.

Benefits

Comp & perks

Competitive compensation and comprehensive benefits package.
Generous time-off policy, including summer hours and a winter holiday break.
Funding for training, courses, and professional development.
Employee scholarship programme and long-service awards (including travel incentives).
“Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day!