Design Operations Manager
Info-Tech Research Group
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
SeniorLead
About the role
- Define and implement scalable workflows, governance, and tooling across multiple design teams.
- Own and evolve the design system and component libraries, ensuring AI-based efficiencies.
- Establish documentation and onboarding processes to ensure consistency and alignment.
- Evaluate and integrate generative AI tools (e.g., for wireframing, prototyping, asset generation, accessibility auditing).
- Work directly with Product Dev to help us align process.
- Partner with Product Dev to drive AI adoption that supports product innovation and design team efficiency.
- Champion AI literacy and effective usage among the design organization.
- Work collaboratively with Product Dev (product, design, dev).
- Defining better practice in running design critiques, standups, and syncs.
- Manage design resources, tools, and vendor relationships (training focused).
- Mentor and support designers, fostering a growth-mindset culture.
- Lead retrospectives and process reviews to continuously evolve team effectiveness.
- Look for opportunities to showcase the team’s achievements and work in the larger design community both in North America and globally.
Requirements
- Post-secondary education or equivalent experience in Design and/or related Operations Management, or a related field.
- 8+ years in design or design operations, with at least 2 years in a leadership or coordination role.
- Proven experience implementing design systems, agile workflows, or tooling for design teams.
- Experience working with and integrating AI tools in a design or product environment is strongly preferred.
- Familiarity with generative design (and front-end coding) tools (current tools are changing constantly).
- Strong knowledge of maintaining scalable component libraries and documentation tools.
- Understanding of Agile, Kanban, and Lean UX methodologies.
- Competent in Figma, Jira, Lucidchart/FigJam, and other product design and project management platforms.
- Ability to translate operational data into compelling stories for stakeholders, and the ability to seek out hard data where it resides in the org.
- Understanding of WCAG, inclusive design principles, and how AI can both help these efforts.
Benefits
- Financial assistance for training, certifications, and conferences
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
design systemsagile workflowsAI tools integrationgenerative design toolscomponent librariesdocumentation toolsFigmaJiraLucidchartLean UX
Soft skills
leadershipmentoringcollaborationcommunicationprocess improvementstorytellinggrowth mindsetteam effectivenessdesign critiquesonboarding