Research Analyst, ITFM
Info-Tech Research Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Conduct ITFM analyst inquiries to drive significant client value
- Conduct ITFM Benchmarking activities (data collection, analysis, evaluation, reporting) in support of both Industry membership and consulting activities
- Develop and deliver client-driven, project-based, practical research and advisory benchmark services that assist IT leaders in achieving demonstrable results in their organizations.
- Responsible for data gathering and analysis primarily in the domains of IT budgeting, IT Staff, capital vs. operational expense, IT spend prioritization transparency, ITFM benchmarking, etc.
- Maintain an active pulse on the needs of members as well as industry development
- Deliver exceptional service via member calls and collaborate with others across the organization.
- Ensure delivery high quality ITFM benchmarking results and insights
- Design, development, and skillful delivery of high-quality presentations
- Provide verbal & written information, recommendations on potential client workshops, and other collateral to Info-Tech Consulting teams as needed.
Requirements
- Undergraduate degree required (business or technology)
- 1 to 5 years supporting and/or executing IT advisory engagements
- Professional certifications in IT and/or ITFM an asset
- Practical experience (1 to 5 years) working in one or more of the following domains is an asset: IT Strategy Technology Technology Business Management
- Advanced Microsoft product suite capabilities with a focus on Excel and PowerPoint
- Experience in conducting detailed ITFM assessments and/or advisory engagements is preferred
- Experience with implementing ITFM provider packages a plus
- Presentation and facilitation experience demonstrated through prior client-facing workshops, training sessions, and consulting engagements.
- History of strong relationship building and management skills.
- Experience gaining and maintaining trusted advisor status with senior management and C-level executives.
Benefits
- Professional development opportunities
- Bilingual proficiency in French, Spanish or German is strongly preferred to support our diverse client base across North America and globally.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisIT budgetingITFM benchmarkingcapital vs. operational expense analysisIT spend prioritizationpresentation skillsadvisory engagementsIT strategytechnology business managementconducting ITFM assessments
Soft skills
relationship buildingclient servicecollaborationcommunicationfacilitationtrusted advisor statusorganizational skillsproblem-solvingpresentation deliverystakeholder management
Certifications
undergraduate degree in businessundergraduate degree in technologyprofessional certifications in ITprofessional certifications in ITFM