Senior Account Director, Commerce

Influencer

Senior Account Director leading commerce delivery in North America for influencer marketing agency. Managing teams and client strategies for creator performance and social commerce.

Posted 7/14/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $115,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in affiliate marketing and social commerce, with a strong focus on client strategy, delivery, and operational excellence. Proven ability to lead teams, manage senior client relationships, and optimize performance across various digital platforms.

Highest-signal resume keywords

Affiliate Marketing ExpertiseTikTok Shop StrategyClient Strategy OwnershipPeople LeadershipOperational Judgement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Social CommerceInfluencer MarketingPerformance StrategyCampaign DeliveryReporting and AnalysisCosting and Feasibility InputClient RetentionPerformance Metrics (GMV, AOV, CPA, CAC, ROAS)

Soft Skills

Strong CommunicationLeadership by ExampleSolutions-OrientedClient-Facing GravitasCollaborative Team Culture

Tools & Technologies

TikTok ShopImpactAwinCJRakutenPartnerizeShopMyMeta CommerceYouTube Shopping

Industry Keywords

Digital PerformanceCreator CommerceCampaign ManagementClient ServicesCommercial Strategy

About the role

Key responsibilities & impact

Lead and line-manage the Commerce delivery team (Account Director, Senior Account Manager and Senior Account Executive), ensuring consistently high standards of delivery, strong client satisfaction and long-term client retention.
Act as a senior partner to clients, maintaining exceptional service standards across all workstreams.
Own the Social Commerce & Affiliate delivery standard across the portfolio – performance strategy, delivery, analysis, reporting and optimisation.
Support the Commercial team on pitches and growth opportunities, providing operational, strategic, costing, timeline and feasibility input on proposed campaign approaches and creative ideas.
Set the TikTok Shop strategy and oversee execution across creator, seller and live shopping across the team's accounts.
Own senior relationships across TikTok Shop and affiliate networks (Impact, Awin, CJ, Rakuten, Partnerize) and social commerce platforms (ShopMy, Meta Commerce, YouTube Shopping)
Maintain oversight of campaign delivery standards, supporting escalation management where required across timelines, budgets, scope or client concerns.
Be highly immersed in Influencer's product and operational ecosystem, proactively contributing ideas and feedback to improve internal systems, workflows, reporting capabilities and overall business efficiency.
Be a commerce-confident presence in front of clients, able to speak credibly across paid media and the wider performance strategy, not just organic social commerce and affiliate.
Act as the commerce and affiliate SME across the business, a trusted resource that Client Services, Commercial and Creative Operations rely on for briefs, pitches and delivery.
Foster a collaborative, positive and solutions-oriented team culture through strong communication, approachability and leadership by example.
Ensure quality, profitability and operational rigour across the portfolio, managing campaigns through Waves.

Requirements

What you’ll need

8+ years’ experience across affiliate marketing, creator commerce, social commerce, influencer marketing or digital performance.
Proven people leadership – line-managing, developing and getting the best from a delivery team
Deep, demonstrable knowledge of TikTok Shop (creator, seller and live shopping)
Experience with affiliate networks (Awin, Impact, Partnerize etc.)
Commercially fluent: comfortable owning and reporting on GMV, AOV, CPA, CAC and ROAS
Experience owning client strategy and delivery for commerce or performance products across a portfolio
Client-facing gravitas – confident presenting strategy and results to senior stakeholders
Experience supporting pitches and new business, including costing, timeline and feasibility input
Strong operational judgement – escalation management across timelines, budgets, scope and client concerns
Calm, organised and solutions-oriented, leading by example

Benefits

Comp & perks

Medical Benefits through Insperity
Wellbeing support including EAP & Mental Health cover
401K with match opportunity
22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)