Customer Success Manager

Influ2

Customer Success Manager ensuring customer satisfaction and retention in B2B SaaS at Influ2. Develop relationships, analyze data, and promote customer success through strategic guidance and support.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Be the voice of the customer: You must prioritize maximizing customer satisfaction, retention, and growth. You should be able to understand the customers' business objectives and align them with Influ2's offerings.
Act as a trusted advisor: Build and maintain trust-based relationships with our valued customers. This includes proactive engagement, active listening, and empathy. Also, serve as a go-to resource for their inquiries, concerns, and strategic discussions related to Marketing and Sales practices.
Translate complex ideas into actionable steps: Articulate complex ideas clearly and tailor your communication style to different audiences, from mid-level members all the way up to C Suite.
Identify critical insights: Analyze customer data and metrics to identify trends, insights, and areas for improvement.
Demonstrate technical aptitude: You’ll become a subject matter expert by learning the ins and outs of the product. Effectively identifying issues, troubleshooting, and offering customers solutions for resolution will be essential in this role.
Ensure timely delivery of the projects and milestones: You may need to manage multiple customer accounts simultaneously, so strong organizational and project management skills are essential to prioritize tasks, set deadlines, and manage customer expectations.
Partner with Sales, Marketing, and Product Development teams: You will work closely with cross-functional teams across various time zones to align goals, share customer insights, and drive coordinated efforts to deliver customer success.
Participate in on-site customer visits: You’ll occasionally meet with customers on-site to strengthen relationships, lead Executive Business Reviews (EBRs), deliver presentations, and facilitate strategic discussions.

Requirements

What you’ll need

3+ years in a Customer Success or Account Management role, ideally in a B2B SaaS environment.
Experience with retention metrics, including planning and forecasting renewals and expansions 6+ months in advance, understanding their impact on key metrics, preparing pricing proposals and contracts, and tracking personal retention performance.
Proven experience supporting US-based customers.
Hands-on experience with BI tools (e.g., Looker, Tableau) and CRM platforms (e.g., Salesforce, HubSpot).

Benefits

Comp & perks

Be part of an innovative team with a flat organizational structure.
Benefit from remote work flexibility with no fixed working hours—work whenever and wherever suits you.
Take the time you need with an Unlimited Vacation policy to ensure a healthy work-life balance.
Receive Generous Parental Leave and other well-structured PTO and leave policies.
Enjoy a well-rounded health package with comprehensive medical, dental, and vision coverage designed to support you.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer data analysisretention metricsproject managementtroubleshootingpricing proposalscontract preparationBI toolsCRM platformsforecastingcustomer success strategies

Soft Skills

customer satisfactionactive listeningempathycommunicationrelationship buildingorganizational skillsstrategic thinkingproactive engagementadaptabilitypresentation skills