IT Support Analyst

Infleqtion

IT Support Analyst providing first-line support for Infleqtion’s quantum technology operations. Managing user access, endpoint devices, incidents, and workplace technology in the UK office.

Posted 9/3/2026full-timeKidlington • 🇬🇧 United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing IT support, including troubleshooting Microsoft 365 and Windows, managing user accounts, and maintaining accurate documentation. Capable of coordinating user onboarding and offboarding while ensuring effective communication and customer service.

Highest-signal resume keywords

Microsoft 365 SupportWindows TroubleshootingIncident ManagementCustomer Service SkillsAccess Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT SupportTroubleshootingIncident LoggingDevice ComplianceSoftware DeploymentEndpoint ManagementAsset ManagementTechnical DocumentationUser Account AdministrationRemote Support

Soft Skills

Problem-SolvingCommunication SkillsCustomer ServicePrioritizationTeam Collaboration

Tools & Technologies

FreshServiceTicketing PlatformsAutomated Office EquipmentMeeting Room TechnologyDesktop Support Tools

Certifications & Qualifications

Relevant Technical QualificationApprenticeship

Industry Keywords

IT SupportService DeskUser OnboardingAccess ManagementTechnical Training

About the role

Key responsibilities & impact

Provide first-line IT support to Infleqtion UK through FreshService and direct user engagement
Log, categorise, prioritise and track incidents and service requests through to resolution
Troubleshoot Microsoft 365, Windows, and common business applications
Support laptops, desktops, printers and peripherals
Prepare, deploy, recover and securely dispose of end-user equipment
Coordinate user onboarding, offboarding and routine access changes
Perform routine account and access administration
Maintain accurate asset records, inventory and stock levels
Support meeting rooms, desk booking and other workplace technology
Maintain user-facing documentation and knowledge articles
Escalate complex technical issues to the IT Systems Engineer or relevant third party
Support routine patching, device compliance and security activities
Assist with software deployment and endpoint-management activities
Support IT projects, office changes, supplier coordination and hardware logistics
Provide clear communication and timely follow-up to users throughout incidents and service requests

Requirements

What you’ll need

Minimum 1 to 2 years’ experience in an IT support, service desk or similar role, or equivalent technical training
Good knowledge of Microsoft 365 and Windows
Understanding of user accounts, permissions and access management
Experience supporting laptops, desktops and peripherals
Familiarity with ticketing & remote support platforms
Good troubleshooting and problem-solving skills
Strong customer-service and communication skills
Ability to prioritise multiple requests and maintain accurate documentation
Willingness to develop technical capability and take on broader responsibilities over time
Relevant technical qualification, apprenticeship or equivalent professional experience
Up to 10% travel, including international travel, may be required
Able to efficiently use automated office equipment such as laptops, copiers, and printers
Able to effectively engage in communications via phone, computer, or in-person
Ability to sit, stand, walk, lift, and carry up to 10 kg

Benefits

Comp & perks

Competitive salary
Bonus Program
Incentive Stock Option Plan
Unlimited PTO subject to fair usage
Generous company 10% pension contribution regardless of employee contribution
Cycle to work scheme
Tax efficient technology schemes
BUPA Private Healthcare Insurance once probationary period is successfully completed
Life assurance (4 x salary)