Customer Success Manager

Infiterra

Customer Success Manager responsible for onboarding and engagement in subscription commerce at Infiterra. Leading project deliveries and customer success in software implementations with global customers.

Posted 7/28/2026full-timeRemote • 🇬🇷 GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex B2B software implementations and customer onboarding, with strong project management skills and the ability to communicate effectively with stakeholders at all levels. Proficient in translating technical concepts and business requirements, ensuring customer satisfaction and account health.

Highest-signal resume keywords

B2B Software ImplementationProject ManagementStakeholder CoordinationCustomer OnboardingTechnical Subject-Matter Expert

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ImplementationAccount ManagementRisk IdentificationConfigurationCustomizationAPIs UnderstandingCustomer TrainingProblem ResolutionData AnalysisCustomer Success Management

Soft Skills

Detail-OrientedAdaptableIndependent WorkEffective CommunicationCustomer Engagement

Tools & Technologies

ERPCRMSaaSProject Management SoftwareCollaboration Tools

Industry Keywords

B2BCustomer SuccessImplementation ConsultantTechnical Project ManagerStartup Mindset

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own a portfolio of complex, high-value accounts and act as the central point of accountability for account-level escalations — coordinating investigation, prioritization, and resolution across Support, R&D, and Product.
Serve as the technical subject-matter expert for assigned accounts, translating platform behavior and business requirements in both directions.
Maintain account health, including proactive risk identification and remediation planning for accounts.
Own post-sales onboarding projects from kickoff through go-live.
Act as project manager for customer implementations, coordinating internal teams and customer stakeholders.
Lead hands-on configuration, setup, and customization of the platform (no coding required).
Deliver customer training sessions, both remote and on-site when needed.
Manage timelines, dependencies, risks, and stakeholder communication throughout implementation.
Engage customers during hyper-care periods following go-live.
Conduct regular cadence calls and ensure follow-up on action items.
Maintain account ownership and handle health issues, including ticket escalation.
Participate in QBRs and support strategic accounts as necessary.
Follow through on QBR outcomes, such as adoption, optimization, and expansion activities.
Work confidently with stakeholders at all levels, from end users to C-level executives.
Work closely with the Product and Engineering teams to ensure that customer feedback is thoroughly evaluated and appropriately incorporated into the product roadmap.

Requirements

What you’ll need

Experience as a software consultant, implementation consultant, technical project manager, or delivery-focused CSM.
Minimum of 5 years of experience working in a B2B software environment (such as ERP, CRM, or SaaS) in a customer success role, with a focus on customer onboarding and implementation.
Extensive background in managing complex software implementations.
Comfortable taking a hands-on, detail-oriented approach—not just working in customer-facing roles.
Capable of working independently.
Possesses a startup mindset: pragmatic, adaptable, and comfortable with a broad range of responsibilities.
Proven experience delivering B2B software implementations.
Strong project management and stakeholder coordination skills.
Solid understanding of software concepts, including APIs.
Ability to explain complex technical and business workflows clearly.
Professional English.
Willingness to travel when required.

Benefits

Comp & perks

Work-from-anywhere scheme (travel and work).
Flexible working hours.
Health and life insurance program.
Learning & development budget.
Tech-driven, friendly team with an international mindset.