Service Desk Analyst

Infios

Service Desk Analyst at Infios providing exceptional support for supply chain software via phone and ticketing systems. Strong customer service, analytical, and problem-solving skills required.

Posted 6/13/2026full-timeRemote • 🇪🇸 SpainJuniorWebsite

Tech Stack

Tools & technologies

OracleServiceNowSQL

About the role

Key responsibilities & impact

Provide support via phone and ticketing system, gathering and documenting all relevant issue details
Troubleshoot software-related issues and resolve cases based on runbooks, policies, and procedures
Assess, triage, and route cases to appropriate teams; escalate based on severity when needed
Ensure clear communication with customers and internal teams while meeting SLA targets
Handle critical cases, maintain low escalation rates, and ensure high call responsiveness
Collaborate with internal/external stakeholders and contribute to documentation and Tier 1 service improvements; maintain high CSAT

Requirements

What you’ll need

0–1 year of technical customer support experience
Fluent in English
Strong customer service mindset with the ability to multitask and prioritize effectively
Solid analytical, troubleshooting, and problem-solving skills
Self-managed, quick learner with the ability to adapt to new tools and processes
Excellent communication and interpersonal skills (written and verbal)
Team-oriented, proactive attitude with high integrity
Preferred: Experience with supply chain software (e.g., WMS, order/inventory management)
Knowledge of databases (SQL/Oracle), queries, and stored procedures
Experience with operating systems and RF hardware
Familiarity with labeling software (e.g., Bartender)
Experience with voice solutions (e.g., Honeywell)
Experience with ServiceNow or similar ticketing systems

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development budget
Home office setup allowance
Global team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinganalytical skillsproblem-solvingdatabasesSQLOraclequeriesstored proceduresoperating systemsRF hardware

Soft Skills

customer service mindsetmultitaskingprioritizationself-managementquick learneradaptabilitycommunication skillsinterpersonal skillsteam-orientedproactive attitude