Own the preparation, validation, and delivery of daily, weekly, and month-end customer reporting and outputs with a high degree of accuracy and reliability.
Understand, maintain, and troubleshoot core solution components, including: General Ledger (GL) Coding, Custom Field Coding at shipment and charge level, Order Match logic, Month-end reporting, Accruals and Cost Allocation.
Analyze large datasets to identify trends, discrepancies, and opportunities for improved accuracy or efficiency.
Independently troubleshoot issues with customer deliverables, data logic, and reporting outputs.
Maintain a consistently high accuracy rate on controllable deliverables and proactively surface risks or anomalies.
Use advanced Excel and Microsoft Access to manage, analyze, and validate data.
Write and modify SQL queries to support reporting, analysis, troubleshooting, and automation opportunities.
Work within Infios FAP Portal and related systems to support custom reporting, solution logic updates, and data validation.
Identify opportunities to streamline processes, automate repeatable tasks, and improve scalability of solutions.
Support complex customer solutions, including order match, accruals, and month-end activities.
Partner cross-functionally with Operations, Product, Implementations, and Commercial teams to resolve issues and improve outcomes.
Participate in customer business reviews by providing data-driven insights, context, and clear explanations of results.
Support new customer implementations and ongoing solution enhancements as needed.
Contribute to onboarding and solution documentation, including SOPs and process updates.
Clearly document logic, assumptions, and process changes to ensure continuity and auditability.
Participate actively in daily huddles, providing meaningful updates and surfacing risks early.
Share knowledge, best practices, and technical insights with peers to strengthen team capability.
Contribute to annual goal planning including KPI planning, automation initiatives, goal tracking, etc. with the team.

Requirements

Strong proficiency in Microsoft Excel (advanced formulas, pivots, lookups) and Microsoft Access.
Proven analytical and problem-solving skills with high attention to detail.
Ability to manage multiple priorities while meeting firm deadlines.
Clear written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
Comfort operating independently while collaborating closely with cross-functional teams.
Working knowledge of SQL, with the ability to write and modify queries for analysis and reporting.
Experience supporting SaaS or data-driven operational solutions.
Familiarity with freight audit, pay, logistics, or financial operations environments.
Experience improving or automating reporting and operational workflows.
Exposure to month-end close processes, accruals, or financial reporting logic.

Benefits

Health insurance
Professional development opportunities
Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLMicrosoft ExcelMicrosoft Accessdata analysisdata validationreportingtroubleshootingautomationdata logicaccruals

Soft Skills

analytical skillsproblem-solvingattention to detailcommunication skillscollaborationindependencetime managementprocess improvementdocumentationteamwork