Infios

Parcel Audit Analyst

Infios

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,000 per year

About the role

  • Perform regular carrier rate audits to ensure 100% billing accuracy based on contractual agreements.
  • Audit customer invoices for invalid charges, including late shipments, voids, duplicate billing, and incorrect accessorials.
  • Ensure 99% on-time completion of all monthly audits, with results presented to customers within the agreed-upon time frame.
  • Dispute invalid charges directly with carriers, achieving an agreed‑upon recovery rate on approved claims.
  • Track and report all customer KPIs and carrier performance metrics, identifying opportunities for improvement.
  • Manage a portfolio of 8–12 customers, participating in scheduled calls to review audit results, savings opportunities, and performance trends.
  • Maintain a professional and responsive relationship with customers and carriers.
  • Respond to parcel-related inquiries via the help desk within SLT standards, ensuring timely and accurate resolutions.

Requirements

  • Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred.
  • 2–3 years of professional experience; parcel or transportation carrier experience preferred.
  • Proficiency in Microsoft Office with strong Excel skills for audit analysis and reporting.
  • Strong organizational, time‑management, and analytical skills.
  • Key Competencies Analytical precision and accuracy in high‑volume auditing.
  • Strong customer relationship management.
  • Process‑improvement mindset.
  • Ability to work independently and manage multiple accounts.
  • Effective cross‑functional collaboration skills.
  • Excellent problem‑solving abilities and attention to detail.
Benefits
  • Access to competitive Medical, Dental and Vision insurance
  • The option to enroll in 401K matching program
  • Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year
  • Fun, casual, and flexible work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
auditingbilling accuracyinvoice analysisKPI trackingcarrier performance metricsdata analysisreportingprocess improvementExcelLogistics
Soft Skills
organizational skillstime managementanalytical skillscustomer relationship managementindependent workcross-functional collaborationproblem-solvingattention to detailcommunication skillsresponsiveness