Senior Customer Success Manager
Infios
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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Salary
💰 $115,000 per year
Job Level
About the role
- Manage a portfolio of mid-market or enterprise accounts through the customer journey from closed won through to renewal.
- Conduct regular business reviews and provide actionable insights to improve ROI.
- Monitor product usage and proactively address adoption challenges.
- Collaborate with Support and Product teams to resolve issues and escalate feedback.
- Identify upsell opportunities and partner with Sales for expansion.
- Responsible for renewals of agreements within assigned client base.
- Develop and execute on a joint success plans with Sales aligned with customer business objectives.
- Conduct executive-level business reviews and strategic conversations.
- Set example for excellence for other CSMs and contribute to team best practices.
- Partner with Product and Engineering to influence roadmap based on customer needs
Requirements
- 5+ years in Customer Success or related roles in SaaS
- Deep understanding of supply chain execution and enterprise workflows
- Strong executive presence and consultative skills
- Proven track record of managing complex accounts and driving growth
Benefits
- Access to competitive Medical, Dental and Vision insurance
- The option to enroll in 401K matching program
- Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year
- Fun, casual, and flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer journey managementbusiness reviewsROI analysisproduct usage monitoringupsellingrenewal managementsuccess plan developmentstrategic conversation facilitationaccount managementSaaS
Soft skills
executive presenceconsultative skillscollaborationproblem-solvingcommunicationleadershipteam contributioninfluenceadaptabilitycustomer advocacy