Customer Success Manager

• Manage a portfolio of mid-market and enterprise clients throughout the full post-sale lifecycle - from onboarding and enablement to value realisation, renewal, and long-term retention.
• Lead scheduled business reviews with client stakeholders; present insights, performance metrics, and strategic recommendations designed to improve ROI, product utilization, and business outcomes.
• Track product usage analytics and proactively surface risks or adoption challenges; design action plans to ensure successful adoption and measurable results.
• Partner cross-functionally with Support, Product, and Engineering teams to resolve client issues, remove barriers, and elevate product feedback to influence roadmap priorities.
• Identify meaningful upsell and cross-sell opportunities based on evolving client needs; collaborate with the Sales team to drive mutually beneficial expansion.
• Own and execute the renewal strategy for assigned accounts, ensuring a seamless and data-driven process that mitigates churn and supports long-term customer partnership.

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Architect

Customer Success