Customer Success Manager

• Manage a portfolio of mid-market or enterprise accounts through the customer journey from closed won through to renewal
• Conduct regular business reviews and provide actionable insights to improve ROI
• Monitor product usage and proactively address adoption challenges
• Collaborate with Support and Product teams to resolve issues and escalate feedback
• Identify upsell opportunities and partner with Sales for expansion
• Responsible for renewals of agreements within assigned client base

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