VP of Customer Success – RCM Outsourcing

Infinx

VP of Customer Success leading strategic RCM engagements across healthcare clients. Managing operations, driving performance, and enhancing client satisfaction in a rapidly expanding organization.

Posted 5/13/2026full-timeTexas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own executive-level relationships with mid-market and enterprise healthcare customers utilizing RCM outsourcing services
Ensure high customer satisfaction, retention, and growth through consistent delivery of operational excellence and measurable outcomes
Serve as a trusted advisor to healthcare provider leadership, guiding them on revenue cycle strategy and performance optimization
Conduct regular executive business reviews (EBRs) to present performance insights, improvement plans, and value delivered.
Oversee end-to-end RCM operations across multiple client engagements, ensuring SLA adherence and performance against KPIs including AR performance, denial rates, cash acceleration, productivity, and quality metrics
Lead continuous improvement initiatives to optimize workflow, staffing models, and operational efficiency
Lead and mentor a team of 3-5 Customer Success / Operations leaders managing client portfolios
Build a culture of accountability, operational rigor, and customer-first mindset
Develop leadership bench strength and scale the customer success function as the business grows
Champion the use of automation, AI, analytics, and workflow technologies to improve RCM performance
Partner with product, analytics, and operations teams to deploy technology-driven improvements across client engagements
Identify opportunities to digitize and modernize traditional RCM processes
Partner with Sales and Account Management teams to expand existing accounts and support new client onboarding
Identify cross-sell and upsell opportunities within existing engagements
Support solution design and operational transition for new enterprise customers.

Requirements

What you’ll need

15+ years of Revenue Cycle Management experience
Experience in one or more of the following specialties strongly preferred: Radiology, Imaging and Diagnostics, Cardiology
Deep expertise in other healthcare specialties will also be considered
Demonstrated leadership managing large-scale RCM outsourcing engagements
Experience working in both provider organizations and RCM outsourcing/billing companies strongly preferred
Proven track record managing enterprise or large mid-market healthcare customers
Experience leading cross-functional RCM operations teams
Strong understanding of RCM KPIs, revenue optimization strategies, and operational best practices
Demonstrated experience implementing technology-driven RCM improvements (automation, analytics, AI, workflow platforms)
Customer-first mindset with strong executive relationship management skills
Strong operational and analytical rigor
Ability to scale operations and drive performance improvement
Collaborative leadership style with the ability to influence internal and external stakeholders
Strategic thinker who can connect technology, operations, and financial outcomes.

Benefits

Comp & perks

Access to a 401(k) Retirement Savings Plan.
Comprehensive Medical, Dental, and Vision Coverage.
Paid Time Off.
Paid Holidays.
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Revenue Cycle ManagementOperational ExcellencePerformance OptimizationKPI ManagementAR PerformanceDenial RatesCash AccelerationOperational EfficiencyAutomationAnalytics

Soft Skills

Customer SatisfactionLeadershipMentoringAccountabilityCollaborationStrategic ThinkingRelationship ManagementInfluencingProblem SolvingCommunication