Assistant Front Office Manager
INFINITY Hotel & Conference Resort Munich
full-time
Posted on:
Location Type: Office
Location: München • Germany
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Tech Stack
About the role
- Support the Front Office Manager in the operational leadership of the reception team
- Actively work at the front desk including check-in, check-out, and guest services
- Ensure smooth operations during shift work
- Uphold and implement our quality and service standards
- Coordinate with other departments such as Housekeeping and Technical Services
- Assist with staff scheduling, onboarding of new employees, and training
- Professional complaint handling and solution-oriented guest communication
Requirements
- Completed vocational training in hotel management (hospitality)
- Initial leadership experience or substantial experience at the front office
- Strong host personality with warmth, professionalism and a sense of responsibility
- Excellent communication skills in German and English
- Organizational talent, team player and confident, friendly demeanor
- Resilience, flexibility and enjoyment in dealing with international guests
- Good knowledge of hotel software (e.g., Opera, Protel or similar) and MS Office
Benefits
- Work at one of the largest privately owned conference resorts in Southern Germany with a diverse guest profile
- An experienced and committed Front Office team
- Structured and thorough onboarding
- A privately run hotel that offers room for initiative and ideas
- Permanent employment contract
- Above-standard pay
- Anniversary bonus
- Company pension plan and supplementary pension benefits above standard
- Employer contribution to capital-forming payments (employee savings plan)
- Meals in our staff canteen
- Free parking
- Individually tailored training and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hotel managementfront office operationsguest servicesstaff schedulingonboardingtrainingcomplaint handlingcommunication in Germancommunication in Englishhotel software
Soft Skills
leadershipwarmthprofessionalismresponsibilityorganizational talentteam playerconfident demeanorfriendly demeanorresilienceflexibility
Certifications
vocational training in hotel management