Customer Support Operations Manager

Infinity Business Services

Customer Support Operations Manager managing client escalation and support operations for a virtual staffing company. Ensuring high service standards and operational efficiency in a remote setting.

Posted 5/15/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-Level💰 ₹36,000 - ₹42,000 per yearWebsite

About the role

Key responsibilities & impact

Manage customer support operations and handle L2 & L3 client escalations efficiently
Act as the key point of contact for client concerns, ensuring timely issue resolution
Monitor customer interactions and ensure adherence to service standards and SLAs
Provide regular updates and reports to clients regarding issue resolutions

Requirements

What you’ll need

2–4 years of experience in Customer Support, Client Servicing, or Operations Management
Experience handling L2/L3 escalations and international clients preferred
Proficiency in CRM tools and ticketing systems
Good working knowledge of Google Workspace and Microsoft Office tools
Excellent verbal and written English communication skills

Benefits

Comp & perks

Flexible work hours
Professional development opportunities
Health insurance options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportoperations managementL2 escalationsL3 escalationsCRM toolsticketing systemsGoogle WorkspaceMicrosoft Office

Soft Skills

communication skillsissue resolutionclient servicingmonitoringadherence to service standardsreporting