Senior Client Success Manager

Infinity Business Services

Senior Client Success Manager leading a team of Account Managers at Infinity Business Services. Ensuring client satisfaction and operational excellence in a remote position.

Posted 4/25/2026full-timeRemote • 🇮🇳 IndiaSenior💰 $40,000 - $45,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, mentor, and oversee a team of 3–4 Account Managers handling multiple client portfolios.
Oversee all client communications to ensure consistency and professionalism.
Monitor key performance indicators such as retention rate and SLA adherence.
Work closely with Operations, HR, and Technical teams to ensure smooth execution of processes.

Requirements

What you’ll need

Bachelor’s degree (Master’s preferred) in Business Administration, Marketing, or related field.
3–4 years of experience leading Account Managers or Client Success teams.
Strong communication, analytical, and decision-making skills.
Proficiency in CRM and project management tools (Zoho, Asana, Slack, Google Workspace).

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client portfolio managementkey performance indicatorsSLA adherenceanalytical skillsdecision-making skills

Soft Skills

leadershipmentoringcommunicationprofessionalism

Certifications

Bachelor’s degreeMaster’s degree