Implementation Manager

Infinitus Systems, Inc.

Implementation Manager leading technical delivery of AI solutions for healthcare clients. Ensuring seamless integration and client engagement for effective project execution.

Posted 6/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead Client Implementations & Pilots
Own the end-to-end delivery for new client integrations and solution pilots.
Translate business use cases into detailed solution plans.
Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards
Coordinate with rest of the customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts.
Project Management
Manage multiple concurrent client implementations with structured delivery methodology and clear communication.
Track milestones, risks, and deliverables to ensure predictable outcomes.
Capture learnings and contribute to continuous improvement of the implementation playbook.
Client Engagement
Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices.
Lead technical client conversations and working sessions, representing Infinitus as a domain expert.
Support customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch.

Requirements

What you’ll need

4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms.
Demonstrated ability to project manage and deliver client-facing technical projects end to end.
Strong agile and project management skills to deliver customer features in two-week sprints
Hands-on experience working with Salesforce or other CRM platforms.
Exceptional verbal and written communication skills—able to bridge business and technical stakeholders.
Analytical thinker with excellent problem-solving skills and attention to detail.
Comfortable working independently and juggling multiple fast-paced projects in a startup environment.

Benefits

Comp & perks

Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)*
Competitive salary, equity, and 401(k)
Wellness stipend & great benefits (medical, dental, vision)
Generous PTO & parental leave
Bi-annual offsites & a collaborative, mission-driven culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementsystem integrationtechnical consultingagile methodologyAPI integrationCSV data handlingSmart on FHIRquality assurance (QA)user acceptance testing (UAT)client implementation

Soft Skills

communication skillsanalytical thinkingproblem-solvingattention to detailindependencemultitaskingconsultative partnershipclient engagementleadershipcollaboration